Frequently Asked Questions

The most accurate availability and pricing is always right here on our website, and you can book your rental directly online. Before you finalize, you’ll see a draft rental agreement and a clear breakdown of all fees — no surprises.

One quick note: the name on the reservation needs to match the name on the credit card used.

Best-price promise: third-party sites like VRBO, Airbnb, Booking.com and Expedia often add extra service fees as the middleman. When you book directly with us, you get the real, final rate — no hidden fees and no inflated prices.

3 steps to book

1.) Make the reservation on this website.
2.) Upload your ID HERE: www.suncoastvacation.com/id or email to: id@suncoastvacation.com
3.) Sign the rental agreement you receive by email online.

Please book under the name of the person who will actually be staying at the home, and give us a contact phone number we can reach you on during your stay. The person named on the reservation is responsible for everyone staying at or visiting the property.

To book, we collect a 25% deposit (25% of rent, taxes and added fees such as cleaning, pet and damage-waiver fees), plus 100% of any insurance and HOA registration fees, at the time of reservation. If you book within 30 days of arrival, the full amount is due at the time of booking.

All payments are non-refundable, including extra-service fees (like pet fees, pool heat or extra-guest fees), which can’t be credited or moved to other services. Because of this, we strongly recommend purchasing third-party travel insurance to protect your payments.

We know your pet is family. Some of our homes are pet-friendly — you’ll see this clearly marked in the property listing, so please choose one of those if you’re travelling with a pet.

For the comfort of guests with allergies, we’re unable to make exceptions in non-pet-friendly homes. Bringing an animal into a home that isn’t pet-friendly is a breach of the rental terms.

We accept Visa and Mastercard (credit or debit). We’re not able to accept American Express, Discover, Diners Club or JCB, and we don’t take checks, cash, PayPal or cryptocurrency.

Splitting a payment across two cards is possible only for final payments over $2,500, requires manual processing and a small administration fee per payment. To add a second card, please submit it through our secure credit card change form.

Rentals of up to six months are subject to resort and sales tax. In Manatee County the sales tax rate is currently 7% (it was raised from 6.5% on 1 January 2017). Tax rates can change without notice, so your reservation may be adjusted for any additional taxes after it’s confirmed.

The Damage Deposit Waiver (DDW) covers accidental damage to your vacation home during your stay, so you don’t need to put down a separate security deposit. It’s included automatically in your online reservation, and the fee is non-refundable.

The idea is simple: head home with vacation memories, not worries about repair costs or when a deposit will come back.

Every home is professionally cleaned before you arrive and after you leave. The cleaning fee covers washing all linens, towels and bedding; vacuuming and mopping the floors; and cleaning the bathrooms, sinks, showers and toilets. As a courtesy, we also leave a first-night supply of essentials like toilet paper and paper towels.

It doesn’t cover excessive mess, so we just ask that you leave the home in reasonable order when you check out.

Absolutely — many of our guests return year after year. To reserve the same home for next year, just book directly on our website or get in touch and we’ll be glad to help. We recommend booking early, as our most popular homes fill up quickly.

We’re not able to arrange showings of our vacation rentals — they’re almost always occupied, and we want to respect our guests’ privacy. Please don’t approach or disturb a rented property, as that’s considered a serious breach of the rental terms. If you have questions about a home before booking, we’re happy to help — just reach out.

Yes — we strongly recommend purchasing optional third-party travel insurance to protect your payments and deposit against the unexpected. We don’t endorse any particular provider, and it’s best to buy it at the time you make your reservation.

Can’t find what you’re looking for? We’re happy to help — just reach out through our contact form and we’ll get back to you as soon as we can.

Suncoast Vacation is the trading name of Anna Maria Island Real Estate LLC, a fully licensed Florida real estate brokerage that manages vacation rentals on behalf of several brokerages. We handle everything online — from availability and booking to your stay — so you get fast, easy service from start to finish.

Check-in: 4pm
Check-out: 11am

No early check-in, late check-outs.

We are unable to provide early / late check-outs, since properties need to be cleaned for the next guest. If you are arriving early, feel free to drive by an hour before, but we don’t have the real time info in our office at this time.

We suggest booking the day before / after in cases you need that.

General check-in / check-out.

Your home is ready after 4:00 PM EST. All of our properties have electronic locks, so there’s no office visit and no check-in desk — we’ll email your personal door code ahead of time (7, 3, and 1 day before arrival). If you don’t see it, please check your spam folder.

Our housekeeping team works hard to have everything ready by 4:00, but on very busy days, or if a repair is needed, it can occasionally take a little longer. We’re not able to offer compensation for delays of up to 3 hours, but if it helps, just ask and we’ll try to give you the same extra time at check-out.

Need the details? See how to access the property and our check-in and check-out times

You’ll receive your combination code by email once your final payment has been received. To make sure it reaches you in time, we send it three times — about 14 days, 3 days, and 24 hours before arrival (we suggest printing it so it’s handy).

Please add our email address to your safe-senders list and check your spam or “other” folder — Hotmail, Live and Outlook accounts in particular sometimes filter it.

All our homes have an electronic combination lock, so there’s no key to pick up or lose. Because the code changes on a regular schedule, it’s more secure than a traditional key.

You’ll receive your code by email after your final payment is processed. We send it three times — about 14 days, 3 days, and 24 hours before arrival — so you have it handy on arrival (we suggest printing it). Please add our email address to your safe-senders list and check your spam folder, especially with Hotmail, Live or Outlook accounts.

We use two lock types:

• Schlage locks: to lock, press the Schlage button and turn the thumbturn — no code needed. These lock automatically after a few seconds.
• Combo-code locks: simply enter your personal code to open.

If you received a 10-digit code, you can replace it with a 4-digit code of your choice. Codes are updated from time to time and, as with any lock, we’re unable to change a code on demand.

Shorewalk (Bradenton): to use the pool, there are pool passes in the condo. Don’t forget to leave in condo when you depart.

Service / and Service Calls 

Our contractors or housekeeping my enter the premises as well as the home. At any time and without prior notice. We knock first, that is not a question ;-).
This applies to:
– Pool Service
– Lawn Service
– Regular maintenance
– Any scheduled repair with a contractor
– Requested service: Like non working equipment or pool service or heat order.
So if you report it. We are going to fix it…. 😉

Air conditioning / Heater

Please keep all windows and doors shut when using the cooling or heating system and to prevent critters to enter the home.

Vertical Blinds

To position the slats to open, pull the chain. To draw the blinds, pull the cord. Never draw the blinds unless the slats are in the open position!

Furniture

Generally, all furniture is set for its intended purpose. So it may never be misused. That said and to give you examples:
– Beds are for sleeping´- one (twin) or two people (queen / king).
– Sofas / sectionals (living room) are intended for enjoyment / relaxation during the day.
– Sofas / sectionals are not intended to be used as sleeping space.

If we find cushions removed or covered with bedding this will indicate a misuse.

Toilet

Use toilet paper only! Other materials are not flushable and will clog the toilet. Please do not throw baby wipes or feminine hygiene products in the toilet!

Kitchen Waste disposal

is only to be used for soft vegetable leftovers in small amounts. Under no circumstances may pits, bones, fatty or greasy stuff, skin, meat or anything similar be discarded thru the disposal. If we find the disposal and/or drain clogged with any of these items, we reserve the right to charge you for the repair.

Garage doors/doors

Please keep garage doors closed unless entering or exiting the garages. This is in order to avoid bugs or critters get access to the house.

Minors

Minors, i.e. anybody under the age of 18 shall not be left unattended in the house without the supervision of an adult (i.e. >= age of 18) at any time. The guest on the reservation is responsible for any damages including damages caused by unattended minors.

——–

These rules are part of the rental contract and any violation may result in termination of the occupancy without refund.

Parking

Cars need to be parked in the garage, carport or driveway, no parking is allowed on the lawn or in the front yard. If irrigation, sprinklers, are damaged by parking cars this will not be covered by the damage deposit waiver and repair costs will be charged to the guest.

Our homes are in quiet residential neighborhoods, and we’d love for you and your neighbors to enjoy a peaceful stay — for many of them, it’s just an ordinary day next door. For that reason, we don’t allow parties, large gatherings, family reunions, or events at our properties.

If you’d like to celebrate with a bigger group, there are great options nearby: restaurants, clubs, the beach, or one of Manatee County’s public parks.

Please note that if a party takes place without our prior written approval and we receive complaints, the stay may be ended without a refund, even at night. Thanks for helping us be good neighbors!

The person who books the rental is fully responsible for how everyone in their party — guests and visitors alike — behaves during the stay. Our homes are licensed for residential use under Florida Statute §509 and sit in residential neighborhoods, so we simply ask that you and your guests are considerate and respectful at all times.

Some of our homes have garages — you’ll find this listed under the property’s amenities. Please park in the garage, driveway or on the street where local rules allow. Parking on the lawn isn’t permitted at any time, as it can damage the grass.

Trailers, RVs, trucks and boats can’t be parked at the property without our prior written approval.

We’d love to, but we don’t keep a separate list of usage tips for each home beyond what’s shown in the property listing. If something isn’t working as expected during your stay, just reach out and we’ll be glad to help.

Owner closets 

All our rentals are individually owned. Owners reserve the right to occupy one o more closets for their belongings while they are not here.

Consequently, some closet may be unavailable for guests’ use. However you may use that bedroom for sleeping.

Owners may also occupy other closets in the main living room, hallway. If you find a closet locked it is not intended for guest usage.

Garage

Owners may also park their private vehicle (s) in the garage, so the garage (or part of it) may not be available for guest’s usage. If “garage” is not showing under amenities for a property, you can expect the garage not to be available for your usage.

Garage door opener

If garage space is provided, a garage door opener shall be available in the house. Please make sure to return the garage door opener before departure. If you accidently take it home or it is missing we may need to charge you for it (price of new opener and service call for garage door company to program it, approx. $100).

Garage door opener disengaged

If you find the garage door disengaged, please check this video on how to reengage:  https://www.youtube.com/watch?v=nL5iX-XUQLI

We do not provide codes for garage door code pads (if applicable).

All of our homes are non-smoking, indoors — that includes cigarettes, cigars, pipes and anything else. If we find signs of smoking inside, or smoking debris outdoors, a charge applies (a minimum of $250 where there’s evidence of indoor smoking) to the card on file. Thanks for keeping our homes fresh for the next guests.

In Florida the water heater is often on the far side of the house, so the first step is to let the water run — anywhere from 30 seconds up to 5 minutes — before it turns hot. This is normal here.

Don’t rely on the hot/cold markings on the faucet. If the hot side isn’t working, try the other side and again give it up to 5 minutes. A summer tip: the side that feels lukewarm at first is usually the cold side, while the side that feels icy at first will warm up within a few minutes.

Looking forward to coming to sunny Florida? Here is a list of items you will find in all our vacation rentals:

– air conditioning/heating (Please keep doors and windows closed when running A/C).
– fully equipped kitchen including washer and dryer, vacuum (some only) 
– linens & towels (except for crib/baby bedding)
– hairdryer (usually provided, but not guaranteed)
– iron & board

All vacation rentals are different and all our rentals are equipped with standard necessities and what the individual owners feel is appropriate in a vacation property.
We are aware, that guests may sometimes ask for special equipment. We know requirements may be different if you are staying for an extended period of time. Unfortunately, we are unable to provide any such special equipment, like slow cookers, airfryers, Kreurigs, area rugs, additional tables and such.
So if you require any special equipment beyond what is customary for a vacation, we strongly recommend bringing it with you since we are not able to provide these items.

How to use specific Gadgets / Appliances – Instructions

Our properties are equipped with household like appliances and gadgets, like TVs and kitchen appliances. Unfortunately, we don’t have user manuals or instructions available for specific devices. If you are encountering usage issues, please check with Google.com how to use a specific device. Most of times, user manuals are available for download. There is no need to open a ticket since our team is unable to provide any device specific user instructions.

If, after checking online with the specific user manual, you are feeling a device is technically malfunctioning, please open a ticket and describe your issue. Depending on the issue, we will get the device checked out, repaired and / or replaced. Due to the current labor shortage, any appliance malfunctions may take extended time to resolve which is beyond our scope.

Kitchen / Bath

Paper products, cleaning supplies, and kitchen items (spices, condiments) may be used if leftover from the previous guest but are not restocked and the sole responsibility of the guest. Paper rolls and toilet paper for the 1st night are on site, however, it is the guests’ responsibility to provide such items during the stay.

If you want certain items (water, paper products, food, etc) to be ready when you arrive, you may want to look at Publix delivery services. So you can order everything from home and all items will be delivered to your vacation rental right after your arrival. Wal-Mart at 5315 Cortez Rd W, Bradenton, FL 34210 is open until 11pm.

Regular Pots, Pans, and Kitchen utensils are available at all rentals. However since these items are used by guests, there is no guarantee that all items you are expected from your own kitchen are available. So if you are in need for a rice cooker, a crockpot, pressure cooker or blender, special cooking or steak knives, or any other items not essential for a week’s vacation by most, please bring them. No need to bring regular table silverware, regular pans, or pots though. 😉

NOTICE TO GUESTS: “Dishware, glassware, kitchenware and/or utensils (ITEMS) have been provided in this room as a guest convenience. These items have been cleaned within this room or unit using ordinary household dishwashing facilities and agents. They have not been sanitized according to Federal and State standards for public food service establishments.” ITEMS in cabinets are not fully cleaned between each guest and we recommend to clean your items before usage.

All properties provide a standard filter coffee maker, however, due to environmental impact, we do not support capsule coffee makers.

All equipment is kept in good working order for the main purpose of that item: So a fridge is supposed to cool, a washer to wash clothes, a TV to watch TV. Any side, add-on functions (like ice makers in fridges or special steam programs for the washer) are not guaranteed.

We are unable to provide an inventory list of such items upfront since items are counted before and after each arrival and inventory may change over time.

Our cleaning crew is advised to discard any open food items except for spices and such. They are advised to keep any sealed items since we do not like to waste food. However, in case they overlook anything or you feel differently when it comes to food-related, feel free to discard.

BBQ / Outside Area

Some properties have propane BBQs for the guests to use (see property description). Some condos may provide a community charcoal BBQ but no individual BBQ. Any BBQ is a courtesy by the owner/association and sole responsibility of the guest (gas and cleaning).

There is a propane bottle for each property (so you can exchange it at gas stations for about $20). However, due to Federal and insurance regulations, we cannot refill gas / replace empty containers. So we recommend getting an exchange container before you start your cookout. Don’t blame us if it runs empty. If the container had some gas when you arrived, we think it is a courtesy to leave some gas for the next guest.

As a reminder: BBQ cleaning and outside cleaning is not included in the cleaning charge, so please clean BBQ and outside areas after usage / before departure. We reserve the right to charge an additional cleaning fee if we find in the outside area dirt, butts, dirty BBQ, dog remains and such.

BBQs are a courtesy by the owner for our guests, we are not responsible for uncleaned, defective BBQs.

We are happy to check the BBQ although it is not a warranted item.
Service calls due to empty gas bottles will be considered unnecessary and will be disregarded and not be answered.

Baby equipment

Our rentals will not provide baby equipment. Some properties may have a crib or baby equipment left behind from previous guests in the Master bedroom or garage. Feel free to use it. Baby/crib bedding is not provided.
We recommend getting/bringing all baby equipment.

There are companies in the area where you can rent baby equipment.
You may either pick it up or have it delivered to your rental:

http://www.abcbabyrental.com/

Disability Aids

We do not provide any utensils, assistive devices or other equipment for the elderly, seniors, or disabled. If you need such equipment, please bring your own. We can also not allow any permanent installations of equipment by guests in our vacation units and all temporary installations (for example raised toilet seats) need to be removed before departure and the unit must be brought to its original condition.

Inventory

Our staff does a complete inventory before move-in and after check out. In the event of a discrepancy in inventory, any lost items + service fee will be automatically charged to the guest’s credit card on file.

We show pride and do warrant our homes to be used for living purposes. Therefore we will try our best to repair/replace all items essential for that purpose. Delays in repair due to missing parts, contractor scheduling do not constitute any reason for a refund.

If you find any items not working, we are happy for any reports since only when living in a property you get the experience of smaller items not working. We will take your report very important and try to resolve any issues.

However, we do not warrant non-essential items like but not limited to motion sensors, window blinds, screens, kitchen utensils, radios, additional TVs (except for the one in the living room), DVD players, Icemaker, Garbage disposal, pool light, Microwave, dishwasher, outside furniture or ceiling fans.

Please reports any losses before your departure.

1.) Beach Equipment Sun, sand, and surf

That’s what it’s all about! Our vacation rentals come stocked with everything you need to enjoy the property itself — think comfy patio furniture, plush pool towels, and all the on-site essentials. When it comes to beach gear (chairs, umbrellas, boogie boards, and the like), here’s the scoop: some properties do include beach items, and if yours does, they’re all yours to enjoy! Many owners or previous guests leave behind goodies for the next visitor — it’s like a little treasure hunt when you arrive. However, since these items come and go with the tides (literally and figuratively), we aren’t able to guarantee specific beach inventory or send out replacements. Our recommendation? Pack light, but plan smart. Beach essentials are easy to pick up locally and won’t break the bank. Plus, anything you leave behind becomes a welcome gift for the next guest! If you dont wanna do that. See #3. below.

If you spot any beach items that have seen better days, feel free to toss them — no need to file a report (though you’re welcome to). Think of it as a little beach cleanup karma!

2.) Sports Equipment

Some of our properties come with awesome extras — golf clubs, tennis rackets, kayaks, bicycles, and more! If you find sports equipment at your rental, consider it a bonus and have at it. The only exception? Items clearly marked as “Owner Use Only” — those are off-limits. Since this equipment is generously provided by property owners as a courtesy, we aren’t able to guarantee that every accessory will be on hand (think paddles, golf balls, life jackets, etc.). If there’s a specific piece of gear you can’t vacation without, we recommend bringing it along. And for everything else, a quick trip to a local retailer will usually do the trick!

3.) Rental Places Need more gear?

The good news is there are some fantastic local rental companies that have you covered — from kayaks and bikes to beach setups and so much more:

• Fun & More Rentals
• AMI Beach Fun Rentals
• Coastal Water Sports AMI So whether you’re paddling, pedaling, or just soaking up the sun — you’ll have everything you need for an unforgettable getaway!

All our properties are well maintained and fully checked before your arrival. If you encounter any issues, please report issues as stated below.

1.) Immediate issues upon arrival

If you find any issues upon arrival, please make sure to report as soon as possible. The fastest way to report is through our ticket system which you can find here. Depending on the nature of your report, please except a response between a few minutes up to 48 business hours depending on the nature of your report.

Please be as specific as possible. All our tickets are responded online, so please check the email address you used at time of booking. There is no need to double report (phone and ticket). Ticket is always fastest.Phone reports will also be converted to tickets and responded through the ticket system (except in emergency situations, like active leaks or lockouts).

We are happy to send a team member back to check and correct any issues or oversights. Any issues reported more than after 24 hours will also be fixed as soon as possible. However since those can usually not be verified it will take additional time to resolve and will be directed to regular housekeeping schedule.

Please be advised, any unspecific request will be sent to housekeeping to be verified and fixed after your departure. As outlined in the FAQs and T&C our service communication is performed online – with very limited exceptions for emergencies.

So any requests for unspecified call backs will be disregarded.

2.) Small items (batteries, bulbs, fans, lights and such)

Our “Bulb” policy: Small items within a household can fail or be missing at any time. Light bulbs, pantry ant traps, batteries for remotes or other small items below $25 pare cost-effective to be just replaced by the guest.

If you are having issues with any of these items, simply go ahead and buy a replacement. Then, snap a photo of the receipt and email it to us.
We are happy to reimburse you for the cost. If it’s more expensive, please contact us before purchasing. Any reimbursements will be refunded upon your departure.

You may also just report any defective items and we put it on the list for our housekeeping staff upon your departure.

Please understand, it’s not cost-effective to send somebody out for a new bulb or battery.

If a fan is not working, make sure it is turned on. Ceiling fans often times come with a remote. However, they still have the switch (line to pull) on the fan itself. So both items must be “on” in order for the fan to work. If a remote is present make sure the batteries are ok. If you still encounter issues, please report here:: https://www.suncoastvacation.com/contact
Please be advised, ceiling fans are considered an add on and will only be serviced during regular maintenance and are not warranted.

Smoke alarms
Please be advised, there may be one or more non-working, disconnected, out of service smoke alarm devices. NFPA requires one working fire alarm on each level for existing dwellings, so this is totally fine. Those will be removed once the home gets a new paint job inside.

Lights
In Florida many light switches just turn an outlet on and off, not a ceiling light So if you are having problems with light (most likely in the bedroom) but may be in the living room as well, please do the following check before reporting an issue:

a.) Check if there is a lamp on your nightstand or floor lamp. Please turn it on with the the switch on/at the lamp.
b1.) If it is turning on: -> Leave it on and change the plug with the outlets nearby.
Important: On these double outlets, sometimes one is switched and one is not, so try both!
b2.) If now, check the blub and try again.
c.) Then flip the wall light switch at the door around so see if one of the outlets is switched.

In 99% of all cases this procedure will resolve issues for a non-working light switch or finding the switched outlet.

For the 1% left… Send us a maintenance request here. We are here to help!

3.) Hot water

See here

4.) A/C

Please check all breakers!

If the A/C thermostrat is malfunctioning (i.e. no display, low batt), we recommend checking the batteries in the thermostat first. They usually use standard AA or 9V batteries. We can send somebody to check. However due to scheduling for A/C service this might take a day or two. So checking the batteries is usually the fastest option.

If there is an additional humidistat next to the thermostat, please make sure and leave it to “ON” position. This will solve 99% of issues if there is a humidistat!

Please set thermostat to the desired temperature. Please make sure that unit is set to “on” and either heat or cool, depending on what you need.

Please check if there is ice buildup on the outside A/C condenser or lines!

If the unit is still not working, please turn it OFF and report the issue: https://www.suncoastvacation.com/report/

During winter, in order to heat property, you need to set thermostat to “heat”. Please make sure to check A/C unit before it is getting cold, since heat is rarely used in Florida.

5.) Refrigerator / Freezer

If you find the fridge and/or freezer not working properly, we recommend the following steps:

a.) Unplug the appliance and wait for 2 minutes. Then replug power and wait 1-3 hours to see if it is cooling properly.

If this isn’t helping please report issue here: https://www.suncoastvacation.com/report

Appliance repair companies are available M-F only. As much as we’d like, we have not found a competent appliance repair company doing service on the weekends/holidays.
We are not responsible / reimburse for any spoiled food.

6.) Electric Stove (older coil style)

Electric stove burner tips: Simple fixes solve most problems (for the older “coil style” stoves only).

If one of your electric stovetop burners isn’t heating, it could just be a bad connection in the burner socket. The cleaning team sometimes removes the burners in order to be able to clean the stove, so checking if the burner is put in correctly will most likely resolve your issue without waiting for maintenance to check the burner. Just remove the burner by pulling it out and plug it back in.

Another thing to try is to remove it and plug it into another burner receptacle of the same size. Then, turn on that element. If it still does not work, the element will need to be replaced. Please contact us to let us know and we will send maintenance.

7.) Washer / Dryer

Washer does not spin or does not finish cycle:
– Unplug it to reset the computer, plug it back in after a few minutes.
– Try to open and close the door 6 times in a span of 12 seconds. Many washing machines are set up so that this signals the computer to reset.
– Let washer cool down for a few hours.
– To see if the washing machine is fixed, set it on “small load” and allow it to run without anything inside. If it runs through its full cycle, it is safe to begin washing clothes in it again.

Dryer does not work or stops mid cycle:
– Check to see if the circuit breaker that powers the dryer has tripped.
– Check if integrated lint filter (and filter between dryer ant vent if applicable) are empty.
If problem persists please let us know.

We formally do not warrant or reimburse if laundry is unavailable during your stay. While we are always trying to schedule tech visits asap, appointments and / or repairs may take serveral days. We also cannot reimburse for expenses related to any outage.

8.) Report specific issue

Please report any issues here:https://www.suncoastvacation.com/report 
This is the fastest way! Double reporting (ticket and phone) will only delay the response time as tickets will be manually combined before sent to service personnel.

If you resolve the issue after reporting, we expect you to notify us immediately.
If our service personnel or 3rd party vendor can not verify the issue, we reserve the right to charge your card on file for unnecessary repair request and / or place our party on a future  “no-rent” list.

As we like to improve our service, we do appreciate reports. You encounter the property by living there, what we can’t.

But: Please understand, things may become defective at a vacation rental at any time. It is like in your home.

In order to protect your privacy, any non-time sensitive issues, non-essentiell or general non-working equipment, is scheduled to be fixed after your stay. Of course, A/C outages, leaks, pool issues and such are handled with priority during your stay.

If you request to have such non-essentiell items fixed during your stay, we are happy to do so. However, disturbances of any kind by our service personal or 3rd party vendor, does not constitute a reason for a refund.

Any issues reported after your departure will never qualify for a refund.

9.) How Services are performed

Please report issues through our online ticket system or leave a message on our phone hotline. All phone messages are converted into the ticket system, so the ticket system is always the fastest method.

Replying back to a pre-arrival or support message (email / text / 3rd party message app like VRBO) will not be received by the support team in a timely manner. So please use the ticket system for prompt service.

We will respond to your report through the ticket system and / or text message in case of emergency. Our team members are unable to call back in order to discuss unspecificied issues. So please be as specific as possible.
If you talk to the cleaning company, pool guy or lawn service with information about things outside their immediate scope, don’t be surprised if you never hear back. That’s why we have the fancy ticket system! 

Except for emergencies (i.e. leaks, fire, lockout) we will notify our housekeeping to check on all issues after your departure. So we give you the least disturbance during your stay. Of course, we will address any time sensitive issues during your stay and in a timely manner.

Depending on the nature of the issue, we are either sending our own repair personnel or seasoned outside vendors. Most services are performed M-F during regular business hours (10-4). Upon reporting of an issue our service provider may attempt to resolve outside of these times if they deem it appropriate.

We serve the right for the repair personnel to access to the property in your absence at our discretion. This applies anytime after reporting an issue / malfunction or in case of an emergency. Pets (in pet friendly homes) may never be left unattended on the property.

10.) Common elements

Unfortunately, and on some occasions, condo and/or homeowners associations have to schedule closures / improvements / changes of common elements. Delays may occur beyond our control, which makes certain common elements unavailable and / or longer than expected.

As much as we are trying to communicate any such events, the availability or unavailability of common elements is beyond our control. Any issues with common elements do not entitle for a refund or reduction of the rental rate.

11.) Power outages

https://www.fplmaps.com/

12.) Other situations

Should any mechanical failures occur during your stay, like Tv or appliance malfunction, A/C issues we will do our best to make prompt and thorough repairs. Just report it through our ticket system.

Some requests may require outside vendors to repair and/or replace equipment. If we or an outside vendor finds the equipment is not working due to guest misuse, operating error, or negligence, the guest will be responsible for incurred service charges.

Unfortunately, we cannot offer refunds for the inconvenience caused by inoperable/missing equipment, delayed vendor appointments or any permitting related issues. All appliances including laundry are provided as a courtesy and any malfunction does not entitle for a refund.

Pool pump / circulation

Pool pumps operate on a timer and are operative about 6-8 hours per day (may vary due to the season and special pool circumstances). Normal hours are between 10 am to 4 pm, but it can vary due to Daylight savings time. Please notify us if you notice the pump not operating for more than 24 consecutive hours.

It is fully normal for the circulation pump to be off at night.
When the pump is off – any error light should be ignored.

Please report any error messages only if persistent for more than 24 hours.

Pool water level low / pump running loud (your responsibility between pool service visits!)

If you hear the pump sucking air or is “blurbing”, or the optional pool heat is not working as desired, your support is needed to compensate for water lost due to evaporation and protect the equipment. This happens especially during times of no rain.

First, please check if the water level is getting low. If so, please use the garden hose to fill water. The ideal water level should cover 2/3 of the skimmer inlet (the square box on the side wall of the pool where the water is sucked in – see picture –>).

If you notice extensive water (=refill each day more than 2-3 inches) over several days or other problems, please let us know.

HINT: If you ordered optional pool heater service, evaporation will be increased. Any moisture / water around the pool heater is fully normal. This does not constitute a leak. That water is just from condensation.

If the rental property has an uncaged pool, it is also important to keep the skimmer box free of debris. This is especially important after stormy weather when leaves and debris could accumulate and interfere with the water flow. This may also prevent the pool heater to run (if you ordered pool heat).

Pool Equipment

Please be advised only our service personnel may make changes to pool equipment. Guests are not allowed to modify any settings. Any damages or re-adjustments due to tampering with pool equipment may trigger damages. Please be advised, that any expenses we incur will be charged to your credit card on file.

Pool cleaning & chemistry

never LOCK POOL CAGE DOORS, otherwise pool service will be unable to check on pool water. They do not knock or call.

Pools are regularly cleaned, treated and maintained PH / acids / chlorine at the owner’s expense as a courtesy. This happens once a week. Not all inlets / outlets (i.e. jets, draings, skimmer) are activated at all times. We do not provide on demand pool service after inclemnent weather.

The pool company has their own schedule (M-F, not on holidays). We can not provide dates/times when they come.

When renting a property with a patio / pool, it is important to realize that your help in maintaining it – to some degree – is expected and required. A vacation rental is like a regular home – not a Suite in a Ritz-Carlton.

During / following inclement weather and / or higher winds, pool / backyards are not to be cleaned “on demand” for removal of fallen debris / dirt / leaves / pollen / tree flakes in the pool. Even a pool cage cannot avoid pollen or flakes.

Intermediate cleanings are not included in rent and guest needs to order his own service with a local pool store if desired.

Rainy times – additional chlorine might be needed

After times of increased rain, the chlorine level might get lower than normal. If you notice algae buildup, please contact us, we will notify the Pool Company so they can check between regular cleaning days. If you notice algae during weekends, we recommend getting some chlorine at any pool store as an emergency measure in order to keep the water clear.

All our pools are thoroughly maintained and intermediate occurrences of small amounts of algae on steps/corners / low circulation areas may occur at any time. This is a sign of just the right amount of chemicals being present in the pool. As long as the algae is just in a few areas it is safe to swim.

Unfortunately, we cannot provide any kind of refund for pool issues (algae, debris etc) including optional pool heat with the exception if our pool service deems and/or confirms the pool to be unsafe for more than 48 hours.

Pool fence

Some properties may provide a pool fence in the garage. We do not have any information if this is available, in good condition for a specific home. We also do not guarantee it.

If you decide to use it, it must be removed and put back where you got it (usually garage) before your departure.

If we find a pool fence at the pool up or laying around after your departure, you are subject to a $250 fee for fence removal – no exceptions.

Please be advised, at our T&C, children may not be left un-supervised on the property at any time.

Pool safety

We do not provide or warrant any pool safety features like fences, alarms, safety rings and such. Pool noodles or other toys found at the property are not suitable as pool safety devices. We do not provide pool lifts for the disabled.
The guest assumes full responsibility for any kids, pets or elderly people and understands he/she needs to bring any safety devices.

no PETS IN POOL! If we find pets in pool, this is reason for immediate termination without refund.

Pool / Backyard lights

Sorry, we do not have info on pool and backyard lights unless these are automatic. We do not warrant or repair pool lights, that’s the scope of owner.

Salt Water pool

Pool sanitation is maintained by chlorine for all pools. We do not support or provide salt water sanitation at this time.

Pool screens

Pool screens may be torn after a storm or by a wind event or by wildlife. While we are trying to schedule repairs to screens as fast as possible, we do not warrant screens on cages or enclosures.
Please report any torn screens and we are happy to schedule repair. It is advisable to add a photo to your report.

Disclaimer: You may encounter increased debris in pool area or mosquito activity, however this is beyond our control.

Toys

We do not provide pool toys. However, you may find toys in the garage or pool area from previous guests. Feel free to use, if you find broken ones or just too many feel free to discard. There is no need to replace or report about pool toys.

Important: Toys in pool area may not leave dirt, debris or damage the property including items which may be sucked into the pool system. Glass is strictly prohibited! This specifically includes caulks for kids, balloons (plastic near the water can be dangerous to wildlife), small plastic figures (can be sucked into the pool system) or heavy balls (damage to pool cage).

Any toys brought (including inflatable pool toys) should be removed before departure back into the garage or discarded.

Heavy Rain

During periods of heavy rain, the water level in the pool might rise above the normal level. Usually, the pools do not overflow, but even if, an overflowing pool should not cause a flooding hazard to the house as the pool decks are pitched away from the house. If you are unsure, please report here.

Cleaning and Lawn

The pool, lawn and yard are maintained on a regular schedule. Days, times and schedule may vary due to season / rain or other factors. After inclement weather, our crews are expediting cleaning as good as they can, however you are renting a residential property, so instant commercial cleanings can’t be scheduled.

It is the guests’ responsibility to clean up items you brought into the yard/patio (toys, cans, glasses, cigarette/ashtray, pet remnants). Yard cleaning of items is not included in cleaning fee.

All guests are advised, that especially during/after severe weather/draught yard maintenance is provided on regular schedule only.

• This is an optional Service: Pool heating is not included in the rental rate and incurs an additional daily charge.
• Cost is $20 per day, minimum 1 week plus one time activation fee to heat up of $50. So 1st week $190, any additional day $20.
• Pool heat is never automatically included.
  Pool Temperature: Pool temperatures vary based on weather, day/night temperatures, and wind. No specific temperature is guaranteed. With optional pool heat:
  • Winter (Nov–Mar): Heater set to target of 82°F.
  • Summer: Heater set to a minimum of 86°F.
  • These are just target heater settings, not actual pool temperatures.
    
  • In winter / early spring: Pool heat is intended to warm up the pool faster when outside temperatures improve. It is not intended to (and will not) provide bathtub like warm pool water while cold fronts are lingering and nights are cold.
• Ordering Process:
  • Pool heat must be ordered and paid for in advance (minimum 1 week prior to arrival recommended).
  • No activations on short term orders during holidays / weekends.
  • Only our technician may activate or instruct you to activate the heater. This may require in-home access if you’re not present. You may not self-activate without our consent.
  • ORDER POOL HEAT HERE: POOL HEATER SERVICE ORDER FORM
• Activation:
  • Pool heat is activated on arrival day (Mon–Sat only; Sunday arrivals may be activated the next business day).
  • It may take several days, especially in cold weather until you feel the effect.
    Delays due to scheduling will be prorated and / or credited.
• Cold Weather Disclaimer:
  • During extreme cold (nights ≤60°F, days ≤65°F), we may delay or not activate pool heat to prevent equipment damage. Charges for non-active days will be prorated and / or credited.
• Operation:
  • Pool heaters run ~6-8 hours/day (typically 10 am–4 pm) and are off at night with the circulation pump.
  • Only technicians may adjust settings. 
  • Guests must maintain proper water levels to ensure heater functionality (instructions provided).
    https://www.suncoastvacation.com/faqs/swimming-pool/
    No refunds for issues due to low water levels.
• Limitations:
  • Pool heaters cannot instantly heat 20,000–40,000 gallons of water. Plan ahead.
  • During cold fronts or winter, heaters may struggle to maintain warmth. Pool heat is not recommended during these periods.
  • Without pool heat, pool temperatures will drop to 50–60°F (Dec–Mar).
  • Pool heat does not provide bathtub/spa-like temperatures in winter.
• Technical Issues:
  • We reserve the right to make pool heat unavailable due to outages, maintenance, or repairs.
  • Refunds are issued only for periods when heating is unavailable due to technical malfunctions at our sole discretion.
• Additional Notes:
  • Do not attempt to activate the pool heater yourself to save on the fees. While some may consider this a trick on somebody, it could have serious consequences!
    All Florida homes have electric smart meters where energy consumption can be verified up to the hour. Many properties have security cameras at pool equipment.
    Activating pool heater without paying is considered theft in Florida.

Fences are there for your privacy. They aren’t designed to keep animals out or to keep smaller pets in (even at pet-friendly homes), and they aren’t guaranteed. Depending on the property, gates may be locked or unlocked, and we’re not always able to change that.

We can’t give out a property’s phone number in advance, since it can change. Once you’re there, you can find it easily by calling your cell phone, or by dialing 1-800-437-7950, which reads back the number you’re calling from.

Phone use is included up to $5 per stay, and calls are just 2 cents a minute — so feel free to use it.

All our properties are equipped with high speed Cable (Spectrum). Some properties may have Fiber-Optic (Frontier) instead. Fiber-Optic is always specifically advertised in the property description. Condos always will have Spectrum.
Internet is free of charge for your convenience. All properties provide WIFI.

Typical advertised internet speeds by provider:
Spectrum: 100 – 200 MBit down, 10-20 MBit up
Frontier: 150MBit -1000 MBit down and up (symmetrical)

The specific WIFI Access codes and password have been sent in your confirmation email.
Here are our standard codes, however, certain properties may vary due to cable provider change:

Access Point: seatoskyrealty
PW: a1234567890s2s

Disclosure: We do not warrant speeds or service availability. This is a standard residential internet contract. You will receive the login credentials by email about 2 weeks before arrival.

Due to a variety of computers etc. we are unable to provide assistance with computer setup.

Please do not tamper with any router / modem install. If we find any router settings changed, routers reset to factory, miswiring and such, we need to send a tech to fix it. We will charge you for that.

In case you cannot connect to the internet, please follow these steps to troubleshoot before reporting:

1.) Make sure your device is working correctly including software drivers. Usually, if you can connect to any public hotspots like in restaurants this should be fine. If this fails, however, have your device checked.

If you are having problems with computer software or hardware, we suggest you call a local computer service.

2.) If you can connect to the wifi hotspot but do not get any data, please have the cable modem and/or router rebooted. These devices are usually located near the TV.
Please unplug both devices (if applicable, some homes only have one device) from power (please disconnect just power, no other cables), wait 30 seconds and replug them. After that wait at least 10 minutes until everything boots up. Then try reconnecting your computer / Ipad again.

Important: Do not disconnect any network cables going into these devices. Just unplug the device itself at the power outlet. Mis-plugged network cables are your responsibility and require the visit of a technician to fix at your expense.

Properties equipped with “Fritz Box” brand router and phone service (not other routers):

3.) The cable from the modem (first box) to the router must be plugged into “LAN 1” at the FRITZ Box router. Cable may not be plugged anywhere else including not into DSL / WAN!

4.) There are several LED lights at the router. The light “Info” shows if internet connection is ok (info light on –> Internet ok). The light “internet with a phone symbol” has absolutely nothing to do with internet connection. Disregard this “Internet” light!

If the problem persists, please report the problem here and we will try our best to resolve it.

Problems with internet / TV / phone do not constitute a reason for a refund under any circumstances. In most cases, a time frame for reconnection cannot be guaranteed as dependent on cable company. We are also unable to provide computer / TV / technical gadget assistance as a rental agency. Cable companies sometimes take serveral days to schedule for a repair. This is beyond our control.

You may not use the internet for any activity which is in violation of any laws. This specifically includes but is not limited to file sharing (torrent).  If we receive knowledge of misuse of the internet we may terminate the internet access and/or lease without refund and seek damages from the renter on the reservation. The renter understands and acknowledges to be responsible for his / her guests.

5.) For any other computer setup stuff, like adding media players, printers we recommend the support of a local computer geek. You may not tamper with our equipment or alter any settings without our prior written approval.

• New Age Technology Solutions, Paul (941) 251-3976
• Hurricane Computers, (941) 840-0093

You will get live TV from the major networks and local channels as well as plenty of live sports.

YouTube TV Live is showing what is currently broadcasted by networks.

The Home section provides quick access to recommendations and things you haven’t finished watching,

To watch live TV (YouTube Live):

• Set TV Input to HDMI 1 (if HDMI1 does not work, try 2 or 3)
• Use “Roku” Remote
• Press “Home” Button
• Use “right” button to go to   and press OK
• Use “right” button to go to “LIVE”
• Use “up” and “down” arrows to choose channel, then press OK
• Use “back” arrow to get back to channel list
• 

DVR: https://www.cordcuttersnews.com/how-to-use-youtube-tvs-dvr-feature/

Print version:

TV Instructions YouTube

1.) Living room and Master bedroom TVs

All properties are equipped with Spectrum Cable TV service provided by the condo association. Please switch to HMDI1 input on TV (some TVs may use a different port) and use the provided “Spectrum” Remote to use TV/change channels.

If you have any questions about the use of the cable TV box, we suggest contacting Spectrum, the cable provider, directly. They are able to walk you thru any issues you may encounter. We know it can be sometimes complicated, however they require the use of their box, nothing we can do.

Online Help FAQ Spectrum

Spectrum online chat

Spectrum Phone support hotline: (833) 267 6094

2.) 2nd, 3rd Bedroom TVs

We do not provide any TV service in 2nd / 3rd bedrooms. If there is a TV, it is for kids connecting their own devices (like Playstations). no TV service will be available and we do not have any info on that.

If you find a TV not connected in the closet, this TV is for owner use only (or it is defective). We are unable to provide any service on this. Please leave it in the closet, it is not intended for guest use.

Cable providers stopped analog TV signal distribution in 2018, so connecting the TV to an outlet won’t work

For any questions please contact Spectrum as well.

All single family homes have a BBQ for guests to use.
The grill is a courtesy by the owner, propane exchanges and the cleaning are the guest’s responsibility. We do NOT reimburse for propane.

Condo communities provide their own shared charcoal BBQ spots.

Please note that grills aren’t deep-cleaned between guests and BBQ cleaning isn’t part of the cleaning fee, so please plan to give it a clean before you use it. The same goes for outdoor areas like docks and patio furniture.

When encountering a power outage it is important to check if the whole condo / house or just a section of the home is out.

1. Section of the home

   

   a.) Please check the breakers. These are usually near the entrance, in the garage, in a closet or outside (single family homes). In order to reset, push the breaker off and then on again. Some breakers cannot be reset without shutting them off first.

   b.) If power for bathroom(s) / kitchen outlets are out, you need to reset GFCI switches. In order to reset a GFCI, press the “reset” button. GFCI outlets usually break power to other outlets / light in the home as well. So one GFCI can trigger multiple sections to be without power. You may also need to check breakers.

   The GFCI outlet to reset may be on the other side of the home or in the garage.

   If you checked a.) and b.) and you still couldn’t resolve the issue, please contact us here.

2. Whole house / Community
   
   If you encounter a power outage in the whole condo / house, please check if the condos / houses surrounding are having power. All properties in Manatee County are equipped with Smart Meters, so the power company (FPL) is notified the second the power goes out.Here is a link to FPL for current power outages. You may also call FPL 941-917-0708 for updates. You need to stay on the line until an operator takes your call and provide the address.

   Please be advised, power outages are not emergency situations where we can provide help. So there is no need to report to us or file an emergency report. Here is a link to FPL for current power outages

Some of our homes are pet-friendly and clearly marked as such in the listing. “Pets” means any domestic animal — dogs, cats, rabbits, birds and so on. For the comfort of guests with allergies, we can’t make exceptions in non-pet-friendly homes.

Please let us know at the time of booking if you’re bringing a pet. We’ll add a non-refundable pet fee to your quote (this saves you from placing a separate security deposit), and we allow a maximum of 2 pets per property.

We understand that allergies matter. Pet-friendly homes are marked in the listing so that pets can join the family too — but that does mean that, even after a thorough clean between guests, small traces of pet hair or other allergens can sometimes remain. If anyone in your party is sensitive, we’d recommend choosing one of our non-pet-friendly homes for extra peace of mind.

The lawn and landscaping are cared for by outside contractors who come as needed, on their own schedule, which we’re not able to control.

Irrigation in Florida usually comes from well or reclaimed water, which can contain a tiny amount of natural hydrogen sulfide — that occasional “rotten egg” smell. It’s harmless and normal for the area.

Every home is on a professional pest-control program. To keep mosquitoes and other insects out, please keep any windows or doors without screens closed. Some homes also have an outdoor misting system that helps keep mosquitoes away.

Florida is known for its wildlife, especially at homes near the water. It only takes a few seconds with a patio door left open for a critter to wander in — they usually come and go, but it’s best not to chance it, so please keep doors closed whenever you can. All homes are on a regular pest-control program as well.

Properties on the water or in communities may offer fishing and / or boating (Kayaking) opportunities. It is your responsibility to make yourself aware of any regulation concerning this. Here is some basic information, however due to the complexity of regulations please educate yourself so you can enjoy the day on the water.

Fishing:

A fishing license is usually needed even when fishing from a private pier or dock or shoreline. You may purchase licenses at any www.taxcollector.com office. Some Wal-Mart stores may also offer purchase of fishing licenses.

http://myfwc.com/fishing/

You may not store greater amounts of raw fish in the property / kitchen fridge since this will result in bad odor residue and additional cleaning fees.

We do not provide any fishing equipment. You may find equipment at the property left by the owners or previous guests. However we do not service it or provide support.

Boating:

http://myfwc.com/boating/

http://www.uscgboating.org/recreational-boaters/index.php?m=rb

All equipment is left by the owner as a courtesy. Neither do we service nor guarantee any of this equipment.

Boat lifts & docks

Boat lifts are for owner usage only. Unfortunately, due to liability and damage risks no guest usage is allowed.
Boat docks may be used with guest assuming all risk involved.

Handling / storage of caught fish

• Fish (fish = fish and seafood) storage exceeding custom household amounts may not be brought to the property. Custom household amount is defined as 1 lbs of fish per person on the reservation.
• Fish may never be stored outside a container provided by you.
• Fish of any amount shall be consumed or frozen in a container provided by you within 24 hours.
• Fish shall be disemboweled where and when you catch it. Fish may not be disemboweled in the kitchen or on the property under any circumstances.
• Giblets and fish exceeding household amounts may not be handled, stored or dumped at the property including the trashcan.
• Fishing equipment including bait may not be stored in the garage, at the pool or in the house at any time. The guest shall store all fishing equipment in his car or trailer (if applicable).

—> Any violation of these rules result in immediate eviction without refund and extra cleaning fees.

Single-family homes: yes — you can receive regular USPS mail and carrier deliveries. There’s a mailbox at the property and no key is needed.

Condos: the USPS mailbox usually needs a key, and most units don’t provide one, so we’d suggest arranging deliveries another way if you’re expecting something important.

All filters — air-conditioning, fridge and water — are changed on the manufacturer’s recommended schedule and during regular maintenance on changeover days. If you’d like a filter changed during your stay, you’re welcome to do it yourself, but we’re not able to provide replacements or reimburse for them mid-stay.

The garbage disposal is only for small, soft scraps — think small pieces of fruit or coffee grounds (without the paper filter). Please never put bones or anything hard or bulky down it. Running it now and then helps flush the drain and keep it fresh.

Beach Conditions: ami.tips/beach

• Current Weather Conditions and Forecast: ami.tips/weather
• Beaches and parks in Manatee County
• Water temperature in Florida
• Most properties are equipped with beach and pool equipment, however, we do not restock things.

At condominium properties, parking is limited to one regular, non-commercial passenger car. Light trucks may be allowed, but we can’t guarantee it or give specifics. Commercial signage on vehicles isn’t permitted, and trailers and RVs aren’t allowed. Where spaces are assigned to a unit, please use only your assigned space — and note that some condos require a parking pass to be displayed.

Check-in: 4pm
Check-out: 11am

No early check-in, late check-outs.

We are unable to provide early / late check-outs, since properties need to be cleaned for the next guest. If you are arriving early, feel free to drive by an hour before, but we don’t have the real time info in our office at this time.

We suggest booking the day before / after in cases you need that.

General check-in / check-out.

Your home is ready after 4:00 PM EST. All of our properties have electronic locks, so there’s no office visit and no check-in desk — we’ll email your personal door code ahead of time (7, 3, and 1 day before arrival). If you don’t see it, please check your spam folder.

Our housekeeping team works hard to have everything ready by 4:00, but on very busy days, or if a repair is needed, it can occasionally take a little longer. We’re not able to offer compensation for delays of up to 3 hours, but if it helps, just ask and we’ll try to give you the same extra time at check-out.

Need the details? See how to access the property and our check-in and check-out times

To help us get the home ready for the next guests, please take care of a few things before you leave. Our team enters after departure to finish up, so there’s no need to meet anyone.

• Leave the home “broom clean” — tidy away personal items and debris, and sweep or vacuum.
• Start the first load of laundry if there’s a washer inside the unit.
• Wash and dry the dishes and empty the dishwasher; make sure pots, silverware, china and glasses are clean.
• Bag all trash and place it in the outside cans (trash left inside means an extra cleaning fee).
• Clear toys and items — including any temporary pool fence — from the pool area.
• Turn off lights, ceiling fans and electronics, and set the A/C to 80°F on “Cool” to save energy.
• Close the windows and lock all doors. Leave any keys, garage remotes or openers in the unit (a fee applies if they’re not returned).
• If you used the BBQ, please clean it — a dirty grill incurs a $50 fee.

Check-out time is 11:00 a.m. sharp, and our team checks everything before cleaning. Thanks so much for your help!

Absolutely — many of our guests return year after year. To reserve the same home for next year, just book directly on our website or get in touch and we’ll be glad to help. We recommend booking early, as our most popular homes fill up quickly.

We and the homeowner can’t be responsible for personal items left behind. If you’d like us to find and mail something, you’ll cover the shipping plus a $25 handling fee — just request it through our lost-and-found form.

We’re also unable to forward or hold mail addressed to the property, so if you’re expecting something important, please make sure it arrives during your stay. Anything that arrives before or after will be returned to sender.

We aim for a 5-star stay, every time. Now and then something can go wrong, and we’d much rather fix it quickly than have you leave unhappy — so if anything isn’t right, please let us know right away. We also love informal feedback during your stay, so we can make things even better.