Footer

Frequently Asked Questions

1. Booking process

The company

Anna Maria Island Real Estate LLC dba Suncoast Vacation is a fully licensed Florida Real Estate Brokerage. We are handling vacation rentals exclusively for multiple for Sale Real Estate Brokerages. You may check our license status here.

For all rental questions, check these FAQs here. If no answer is found, contact us:

We handle everything online

Our promise is to provide excellent and lightening fast service, therefore, everything is handled straight online. All bookings must be done through the website and get confirmed almost instantly once all documents (contract and ID) are in.

You do not need to pick up a key to enter our properties upon arrival, you will receive a code for the electronic lock at the front door a few days in advance. Just check our FAQs to learn how it works and get any questions you may have answered.

So no opening hours to worry, no need to rush for you. Less overhead for us.

That’s vacation rental in the 21st century.

Before you ask: We don’t provide regular staffed B&M office: We don’t accept cash and / or documents in person.
We are way too busy for that.

Check these FAQs first

If you need assistance, please check these FAQs first. You fill most likely find an answer right at your fingertips.

If not – which is highly unlikely – please send a detailed email / message thru the website contact form.

You may also call our electronic IVR system. Please leave a detailed message with our hotline (please leave a message with exactly what you need to know.

Messages like “please call me back” without any detailed reason will not be responded to. Simply because we do not know who should call you back (bookkeeping, housekeeping, pool service, etc).

Just one more tip: If you have questions, always check our FAQs first.  You’ll find answers at your fingertips, without even having to wait for us to respond.
Only if this doesn’t help, send us a specific message here.

The most current availability is displayed on this website. You are able to book your vacation rental right here on our secure website. No need to email and wait forever for a confirmation.

Our process is straightforward.

First, you book your rental thru the website. You need to enter your information and will be shown a draft of the rental agreement (you don’t need to sign the draft) and a detailed statement of fees before the final reservation request is finalized.

After you finished your reservation you will get the opportunity to sign the previously shown rental agreement online. If you miss that opportunity sign right away you will also receive another request by email.

The name on the reservation must match the name on the Credit Card.

Other requirements:
1.) At the end of the booking process, you will be required to sign the rental agreement electronically.

2.) We also need a photo of your picture ID for security purposes.

ID
Please snap a picture of your ID with your phone and email that to id@suncoastvacation.com Please do not include any further info to that ID email as it will not be read.

Once all documents are in, we will finally confirm your rental. We reserve the right to cancel all reservations anytime if the rental agreement or picture ID are not provided.

Please note that all our properties are individually owned, so we can not change the reservation to a different property after the reservation is confirmed. Thanks for your understanding.

Reservations made within 30 days of arrival require payment made in-full at the time of reservation.

All other reservations require a 25% deposit (25% of rent, taxes and additional services (like cleaning service, damage waiver service) plus full amount of insurances with the reservation).

Payments are not refundable in the event of cancellation. We recommend the purchase of travel insurance for the protection of nonrefundable payments and deposits.

—> All charges are automatic!

If our final charge is not showing up on the 29th or 30th day before your arrival on your CC? Relax! Credit card companies take up to 3-4 business days until charges actually show up on your end or they may show as “pending” for some time. No need to worry. Nothing we can do here. 

 

Now, here are all procedures explained in detail:

1.) If your credit card information has NOT changed since you made the reservation

The remaining balance is due 30 days prior to arrival and will be charged AUTOMATICALLY to your credit card on file within 25 to 30 days prior to your arrival (weekends, holidays may affect the exact processing day).

Please allow additional 3-4 business days before you will see the charge on your CC. There is absolutely no need to inquire about payments, unless you have received “a failed payment notice / email”.

About 2 weeks prior to your arrival you will receive another email with detailed instructions how to access the property.

—————-

Please contact us, up front, ONLY under the following circumstances:

 

2.) If you received a new credit card or the information has changed since you made the reservation

Please use the following form to change your billing information for upcoming payments:

Suncoast Vacation Billing Change Form

This is only necessary if your billing information has changed since time of booking.

The form is located on a 3rd party SSL secured server so your information is transmitted securely.

—–

3.) If you received an email saying “Failed payment”.

In case that a credit card payment fails, you will receive an email notification at the email address provided at the time of entering the reservation.

The guest has 24 hours to contact us (to provide new card information use the form here – Suncoast Vacation Billing Change Form) and provide a different method of payment. After this period we reserve the right to cancel the reservation without refunds being due.

–> Time is of the essence.

—–

4.) Split or partial payments

Split payments on different credit cards require our team to manually process your payment and require advance notice.
Split payments are subject to an additional $10 administration fee per additional payment.

—–

5.) Early payment of balance

If you would like to pay the balance before it is due please send us the following form and we are happy to process the payment for you. Early payment requests must be made in writing.


 

 

When you are reserving the property please make sure that the reservation is under the name of the person staying at the home. We also need a contact phone number for you that we can use while you are staying at the rental property.

The person on the reservation will be responsible for all guests staying at or visiting the property.

Occupancy

During the booking process, you are required to enter the number of adults and children in your group. This information is legally binding and shows the maximum number of people in your group at any time. If the number of people in your group exceeds the number of people you can enter, the selected property is not suitable for your needs and shall not be booked.

You are entitled to occupy your vacation rental with the maximum number of people shown on your reservation (including all children + adults). If you are getting visitors staying overnight for a period of time, please have your reservation updated before your guests arrive. You may never exceed the number of people shown on your reservation, except with our prior written approval.

Some properties are priced based on per person rates, so the number of guests might influence the rate.

Maximum Occupancy

All our rental properties have different maximum occupancy, you will find that information in the property description. The maximum occupancy includes all adults and children.

We might be able to do an exception for one (one – not two, three or four) baby in a crib on a case-by-case basis on a prior notice. This needs to be requested and confirmed by us before booking. Not all properties are equipped with cribs, so this is your responsibility to rent a crib if needed.

Large gatherings (like parties) are not permitted on the premises under any circumstances (even for a short period of time) and will result in immediate eviction for forfeiture of all monies paid. All amenities like docks, pools, clubhouses, bathrooms, washers and dryers are for the sole benefit of our guests.

Fees in cases of over occupying

If we find the number of people staying in one of our properties, is exceeding the number of people on your reservation but is under the maximum occupancy for your vacation rental (usually 2 people per bedroom, so maximum occupancy for a 3 bedroom home is 6) as shown on the property description, we may charge a daily fee of $10 per over occupying person retroactive from your arrival.

If the number of people staying is exceeding  the number of people allowed on a property as shown in the description, we will charge a daily fee of $10 for the people over the reservation but under the property’s maximum occupancy and $25 per over occupying person above the property’s maximum occupancy, retroactive from your arrival. In this case, at our sole discretion, we may also elect to terminate your rental without refund.

In cases of over-occupying, we may also place a security deposit of up to $1,000 in addition to the above-referenced fees on your credit card on file for any damages. If the credit card cannot be authorized for that amount, we may require payment by money order or cash to prevent immediate termination. The deposit damage waiver  becomes void in all cases of over-occupying.

We consider over occupying an attempt of fraud and have zero tolerance policy in these cases.

We accept all major credit cards (Mastercard, Visa, Discover, sorry no Amex) for reservations.

Split payments on different credit cards are only possible manually and require prior notice. Split payments are subject to an additional $10 administration fee.

Credit card is the only method of payment we accept at this time. We do NOT accept cash, Paypal or Wire Transfers.

Returning seasonal guests may pay remaining balances by check. If the guest decides to pay by check the check must be received at least 5 days ahead of the due date Out of county checks need to be received at least 14 days prior to due date. You will find the due date on the invoice you received with the reservation confirmation email. If the check is not received in time the balance will automatically be charged to the credit card on file on the due date.

All rentals up to 6 months are subject to resort and sales tax. Resort and sales tax are subject to change without notice and all rentals are subject to adjustments for the additional taxes after reservation confirmation.

In Manatee County, the sales tax rate was increased from 6.5% to 7% for all reservations starting after 01/01/2017.

The Damage Deposit Waiver (DDW) option provides coverage for accidental damages to your vacation unit during your stay.

Why the DDW program?

  • With the DDW fee, you no longer have to worry about putting up a security deposit or how much will be returned when you get home.
  • Return home with vacation memories, not repair costs. With DDW included on your reservations, the cost and repair of covered accidental damage will be handled by Suncoastvacation.com.
  • Stay balanced. The DDW program can save you from tying up your cash or credit line(s) while you are on vacation.

What does the DDW program cover?

  • DDW covers things like carpet spills, furniture tears, broken lamps, broken screen doors and more if reported to us prior to your departure.

What is not covered by the DDW program?

  • Intentional property damage.
  • Pet damage.
  • DDW is intended for the regular run of business. You agree  that we may charge a reasonable security damage deposit or hold on the credit card on file anytime, i.e. before, during or after your stay, in cases when we believe there are exceptional circumstances  for damages not covered by DDW.
  • Any damages exceeding $500 per stay.
  • Any unreported damages. Make sure to notify us of any damages prior to your departure.

The DDW will be included in all quotes. Please be advised that the charge for DDW is optional but non-refundable if charged with the reservation. If you should prefer to pay a damage deposit instead please contact us PRIOR to making the reservation, after processing of the reservation changes can not be made. Damage deposits depend on the property you choose and start at $1,000 (minimum damage deposit in lieu of DDW). Additional pet deposits may apply. A non-refundable processing fee for actual deposits may apply.

Deposit

Usually we do not charge a damage or security deposit for your reservation.

However, we reserve the right to place a security deposit up to $1,000 anytime, before, while or after your stay, if we expect any potential damages to the property. If our charge on your credit card is declined for that deposit, we may contact you and require immediate payment of the deposit in cash or other secure funds (no personal checks). If a deposit is not received within reasonable time, determined solely at our discretion, we may terminate the reservation without refund. If you have not arrived at the property, any notice of termination will instantly revoke your authorization to access the property.

If the property is left without any damages the deposit will be refunded within 7 business days. If we find damages we may charge the cost against the deposit.

All our vacation properties can be booked for the price you were quoted when you book directly on our website or follow the “book now” link to our website www.Suncoastvacation.com.

We became aware, you may be charged an additional fee which may show as “Homeaway” on your credit card if you book thru Homeaway or VRBO websites. We have no information what benefit is delivered for that fee, we have no influence on that fee and it does not benefit us.

All our charges will show as “Suncoast Vacation” or “Anna Maria Island Real Estate LLC” on your credit card.

So be aware, if you book thru Homeaway/ VRBO, it is your responsibility to cover that fees since it is a contract between you and Homeaway / VRBO and beyond our scope. You can simply avoid it by booking directly on our website www.suncoastvacation.com or following the “book now” link in the quote you received.

Please see the Homeaway Forum about the service fee here: https://community.homeaway.com/blogs/homeaway-insights/2016/02/24/service-fee-update

—-

Many people are concerned about the safety of booking vacation rentals. There have been reports of fraud and you should always be cautious. For many, that’s the reason to book through Homeaway / VRBO. We can assure you, that our properties are all legitimate as long as you book thru our website www.suncoastvacation.com.

We are a fully licensed Florida Real Estate Company. You can check our license with the state of Florida here:

Anna Maria Island Real Estate LLC dba Suncoast Vacation
Bradenton, Florida, 34205

 

To protect against the loss of damages, rental payment, including down payment, we strongly recommend purchasing optional travel insurance.

We do understand that it is important for you that your pet can travel with you – so some of our rental properties are pet-friendly and designated as such in the property listing. Unfortunately due to allergies, we cannot make any exceptions for pets in non-pet friendly homes. Please book a pet friendly home when you want to bring a pet.

If a guest has an animal in a non-pet-friendly property, the guest will be asked to vacate the rental property immediately and forfeit all previous payments for that particular stay. The guest will be responsible for all incurred costs resulting from returning the property to its original condition, if applicable.

All pets need to be on the reservation and the pet fee must be paid in order to bring a pet

We need to be notified before your arrival that you would like to bring your pet. We offer a non-refundable pet charge with your quote in order to save you the hassle of placing an additional security deposit which is optional. We allow a maximum of 2 pets per property. “Visiting” pets are not allowed. Please make sure pets are on your reservation before you bring them.

If we find a pet not being on the reservation we will charge the appropriate pet fee and require the placement of a security deposit of $500 on the credit card. You do not have a right to occupy until the pet fee and / or deposit has been paid.

Please check our pet policies:
https://www.suncoastvacation.com/faqs/pets/

Due to the high number of rental inquiries we are not able to accommodate showings for vacation rentals.

We reserve properties on a “first come, first serve” basis. All our properties are bookable online, so we cannot offer the right of first refusal on rental properties. Please do not wait until departure to inform us of your desire to return.

All properties are available online between 12 and 15 months in advance until a reservation is confirmed.

First of all, our goal is to get you the most relaxing vacation you can get. And we want to help you. Therefore we never use any answering” service where real people, located somewhere else in the world, answer the phone in a company’s name.

In reality, these services have no clue about what is going on. They neither can provide answers nor solutions. They take a note and send an email about a call-back request to the company. That’s how corporate America usually works and what frustrates us and most people.

That said, our staff is pretty busy and cannot sit tight while waiting for phone calls. And of course, it makes a difference if there is a lockout or just a basic billing question.

So we have compiled a very brought FAQ list on our website where you can find answers to almost all aspects of your vacation.
So why wait for an answer when it is already there? Check it out here:

Suncoast Vacation FAQs

There are situations where the FAQ cannot help. Now we provide 2 ways to get in contact:

All issues including Billing, On-site Problems / Emergencies

1.) Contact-Form

Please send a detailed question thru our online form. Your question will be routed the minute you send it to the person able to help you best and in the shortest amount of time.

Questions like: “Please call back” without any specific information will most likely be put on the haystack of emails and have to wait, at least until the next business day to get more information.
So be as precise as possible and our staff will help you as fast as possible, often times the same day and in emergency situations within minutes.

2.) Hotline (941) 328 9999

Please follow the voice prompts and leave a detailed message where your question needs to go. Again this needs to be routed to the right person to help.

Same as before, messages left without detailed reason or just a “please call me back” will be answered when our staff finds time. So please, please be as detailed as possible.
In reality, a online written message gets faster answers simply because our staff can get to it anywhere and anytime. Even in the movie-theater, at a candle light dinner or other situations when the person in charge is off or after hours.

I hope this better helps understand the process.

Suncoast Vacation

 

 

All properties are cleaned by an approved outside cleaning company before your arrival and after your departure.

Items the cleaning fee does cover:
– Wash linens, towels, bedding.
– Vacuum the carpets and mop other floors.
– Clean bathrooms, sinks, showers, and toilets
– As a courtesy: 1st night of supplies (Toilet paper, kitchen paper and such)

What the cleaning fee does NOT cover:
– Any kind of excessive dirt anywhere. All properties have to be left broom clean. Also, please discard your trash regularly and don’t leave it in the home until your departure.
– Dishwashing, cleaning of pots, pans, silverware and such
– BBQ cleaning of any kind.
– Outside cleaning
– Allergy cleaning of any kind.
– All floors are mopped, please keep in mind, floors are intended for walking not toddlers playing.
– Pool cleaning, removal of toys inside and outside.
– Any outside cleaning, including pet or smoking remains

2. Check in

Arrival / Key

All properties are equipped with combo locks. You will receive the code by email in advance. No need to stop at any office to pickup key. More info here

Early check-in / late check-out / adding nights

Due to cleaning and maintenance schedule, we are unable to accommodate early check-in / late check-out requests.

Check-in time is 4pm
Check-out time is 11am – sharp.

If you want to arrive early (before 4pm) or depart late (after 11am) you need to add and pay for one or two nights when making the reservation. You may add nights during your stay (if vacant and available). Please check availability for your property here before making that request. We need to confirm your request.

Our electronic door codes will not work significantly before check in time of 4pm. So if you arrive early, your door code is not supposed to work. It will work about 30 minutes prior to check-in time. Please do not call / inquire about non-working codes when you arrive early at the property.

Check-in time: 4pm EST

Check-in time is after 4pm EST
Your door code may not work before 4pm (usually, it works a few minutes before that time, but don’t count on it)! Please do not inquire about non-working codes before check-in time.

Our housekeeping crews make every effort to ensure that your rental will be ready for occupancy by 4pm; however, on extremely busy days, your unit may not be totally ready by 4pm.

Check-out time:  11am EST

In order to prepare the property for the next guest, we must strictly follow designated check-out times .
Guests that do not vacate the rental property by 11am will be charged a MINIMUM $100 fee.

Our Service hours

Our regular service hours are M-F 10am to 4.30pm. If you arrive or encounter a problem outside these service hours we try to address any immediate problems (lockout or other immediate issues, like A/C outages) with priority. However, we do not have 24/7 service, so please plan adequately.

Please report any issues you may have thru your contact form. This is the fastest way to get any issues resolved. And we are here to help!

Our sales team does not have access to the reservation system, so any problems reported to our sales team will not be forwarded to us before the next business day.

You will receive the combination code by email after final payment has been received. We send the combo code email 3 times to make sure you receive it and have it handy when you arrive (we suggest printing it through):
14 days, 3 days and 24 hours before arrival.

If your booking is past one of these dates, you will receive the next one. So let’s say you book and pay 12 days in advance, your code will be emailed 3 days and 1 day before arrival.

All our properties are equipped with an electronic combo lock (no key needed). The combination is changed on a regular schedule, so this is much more secure than any keyed lock where the key is never changed.

You will receive the combination code by email after final payment has been received. We send the combo code email 3 times to make sure you receive it and have it handy when you arrive (we suggest printing it through):
14 days, 3 days and 24 hours before arrival.

Some condo properties need additional registration at the office and some may have an additional registration fee which is not included in your rent amount.

We currently use 2 different lock types (Schlage or Kwikset) on our properties, here are the instructions for both (we suggest to print out as reference upon arrival):

Lock instructions (Schlage):

schlage

 

To lock: Just press the “Schlage” button and rotate the thumbturn (no code needed).

If your locks like this, it locks automatically:

schlage2

If you have received a 10 digit code, please click here to replace that with a 4 digit code of your choice. (If you have received a 4 digit code already, this does not apply to you).

Replace a 10 digit code with a 4 digit code of your choice.

 

Lock instructions (Kwikset):

 

kwik2

Hint for locking with Kwikset:
If the locking mechanism shows an error: It helps pulling the door towards you when locking the door. The electric motor is sometimes not strong enough to push the deadbolt fully out when the door is not 100% aligned due to humidity.

Replace a 10 digit door code with a 4 digit code of your choice. This only applies if you received a 10 digit code. If you already have a 4 digit code, the following information does not apply to you. Do not try to change the 4 digit code. This is against our terms. Only 10 digit codes may be changed.

A. First unlock your lock with the 10 digit code:

schlage

Now to change the 10 digit code into a 4 digit code of your choice:

1) Enter the 10-digit Access Code.

2) After successfully unlocking the lock, within 10 seconds, press the [SCHLAGE] key and your own 4 digitPersonalized Code, then press the [SCHLAGE] key to end. All digits must be entered within 10 seconds. If your Personalized Code is unavailable, you will hear the descending notes and see the red LED flashing. In this case, please try a different Personalized Code.

3) USING YOUR OWN PERSONALIZED CODE TO UNLOCK:
Enter your own Personalized Code, followed by the [SCHLAGE] key. Each digit must be entered in 10 seconds. After ascending notes beep and the green LED flashes, please turn the lock knob in 5 seconds to unlock the lock.

Remember: For the 4 digit code you need to press the SCHLAGE button after the numbers to enter. With the 10 digit code you don’t need to press the SCHLAGE button.

So for opening, use your 4 digit code + press the SCHLAGE BUTTON

 

 

To lock the lock:

Press the [SCHLAGE] key, after ascending notes beep and the green LED flashes, please turn the lock knob within 5 seconds to lock the lock. The deadbolt will not automatically lock. You must turn the knob in order to throw the deadbolt. You do not need a code to lock the door.

Shorewalk, Bradenton: You need to pick-up a pool pass if you want to use the pool. You can get the pool pass at the office in the clubhouse (located next to pool). They will charge a $10 deposit which you will get back when you return the pass prior to departure.

Runaway Bay, Bradenton Beach: You need to purchase a parking pass for a $25 charge at the on-site rental office (Wagner) during their business hours.

The onsite offices are responsible for the passes only, for all other questions regarding your rental you need to contact us.
We do not have specific opening hours since they may change. We advise our guests to check on-site.

3. During your stay

Emergencies
Emergencies  Ambulance, Fire, Police 911
Poison Control 800 282 3171

 

Property Issues https://www.suncoastvacation.com/contact/ 941 328 9999
Medical
Blake Medical Center  2020 59th St W Bradenton 941 792 6611
Manatee Memorial Hospital 206 2nd St E Bradenton 941 746 5111
Bradenton Urgent Care 4647 Manatee Ave Bradenton 941 745 5999
Pinnacle Medical Group 315 75th St W Bradenton 941 761 1616
Island Family Practices 3909 East Bay Dr #100 Holmes Beach 941 778 1007
Bay View Dental 1906 59th St W # C Bradenton 941 792 8288
Palms Dental 2006 Manatee Ave W Bradenton 941 748 7017
 Island Dental Spa 3909 East Bay Dr #205 Holmes Beach 941 778 2204

Guests are prohibited from smoking in all our rental properties.

If a guest does smoke, they can do so outdoors but are responsible for discarding all smoking debris appropriately. Any residual signs of smoking indoors, or smoking debris outdoors, will incur additional charges ($500 in case of evidence of smoking inside the rental) and the guest’s credit card on file will be charged. Although we try to do our best and prohibit smoking in our units for all guests this does not imply any warranty that a unit has been smoke free in the past.

Although we try to do our best and prohibit smoking in our units for all guests this does not imply any warranty that a unit has been smoke free in the past. All units are individually owned.

 

Looking forward to coming to sunny Florida? Here is a list of items you will find in all our vacation rentals:

– air conditioning/heating (Please keep doors and windows closed when running A/C).
– fully equipped kitchen including washer and dryer, vaccuum and such
– linens & towels
– hair dryer (some properties may provide it, but not guaranteed)
– iron & board

Kitchen / Bath

Paper products, cleaning supplies and kitchen items (spices, condiments) may be used if left over from the previous guest but are not restocked and the sole responsibility of the guest. Paper rolls and toilet paper for the 1st night are on site, however, it is the guests’ responsibility to provide such items during the stay.

Regular Pots, Pans and Kitchen utensils are available at all rentals. However since these items are used by guests, there is no guarantee that all items you are expected from your own kitchen are available. So if you are in need for a rice cooker, a crockpot, pressure cooker or blender, special cooking or steak knives or any other items not essential for a week’s vacation by most, please bring them. No need to bring regular table silverware, regular pans or pots though. 😉

All equipment is kept in good working order for the main purpose of that item: So a fridge is supposed to cool, a washer to wash clothes, a TV to watch TV. Any side, add-on functions (like ice makers in fridges or a special steam programs for the washer) are not guaranteed.

Sometimes the manufacturer of an appliance is unable (or unwilling) to provide replacement parts even after a few years. We feel it to be inappropriate to trash a fully working appliance (in one case a fridge) just because the ice maker cannot be replaced. Be assured we tried it! 🙂

We feel the human race shall act as a steward of our world. I hope you can share our thoughts.

We are unable to provide an inventory list of such items upfront since items are counted before and after each arrival and inventory may change over time.

BBQ / Outside Area

Some properties have propane BBQs for the guests to use (see property description). Some condos may provide a community charcoal BBQ but no individual BBQ. Any BBQ is a courtesy by the owner / association and sole responsibility of the guest (gas and cleaning).

There is a propane bottle for each property (so you can exchange it at gas stations for about $20). However, due to Federal and insurance regulation, we cannot refill gas / replace empty containers. So we recommend getting an exchange container before you start your cookout. Don’t blame us if it runs empty. If the container had some gas when you arrived, we think it is a courtesy to leave some gas for the next guest.

As a reminder: BBQ cleaning and outside cleaning is NOT included in cleaning charge, so please clean BBQ and outside areas after usage / before departure. We reserve the right to charge an additional cleaning fee if we find in the outside area dirt, butts, dirty BBQ, dog remains and such.

BBQs are a courtesy by the owner for our guests, we are not responsible for uncleaned, defective BBQs.

We are happy to check the BBQ although it is not a warranted item.
Service calls due to empty gas bottles will be considered unnecessary and will be disregarded and not be answered.

 

Baby equipment

Our rentals will not provide baby equipment. Some properties have baby equipment left behind from previous guests in the Master bedroom or garage. Feel free to use it.
However, we do and cannot warrant or replace it. If you want to use it, please consider it a bonus. If not, we recommend getting / bringing all equipment.

We do not have an inventory for baby equipment. Please rent the equipment for your stay if you are particular with it.
You may either pick it up or have it delivered to your rental. There are a some local rental companies we have worked with in the past:

http://www.abcbabyrental.com/

http://www.bundleofjoyrentals.com/

Inventory

Our staff does a complete inventory before move in and after check out. In the event of a discrepancy in inventory, any lost items + service fee will be automatically charged to the guest’s credit card on file.

We show pride and do warrant our homes to be used for living purposes. Therefore we will try our best to repair/replace all items essential for that purpose. Delays in repair due to missing parts, contractor scheduling do not constitute any reason for a refund.

If you find any items not working, we are happy for any reports since only when living in a property you get the experience of smaller items not working. We will take your report very important and try to resolve any issues.

However, we do not warrant non-essential items like but not limited to motion sensors, window blinds, screens, kitchen utensils, radios, additional TVs (except for the one in the living room), DVD players, Icemaker, Garbage disposal, pool light, Microwave, dishwasher, outside furniture or ceiling fans.

Please reports any losses before your departure.

All our properties are well maintained and fully checked before your arrival.

1.) Small items (batteries, bulbs and such)

Our “Bulb” policy: Small items within a household can fail or be missing at any time. Light bulbs, pantry ant traps, batteries for remotes or other small items below $10 per stay are cost-effective to be just replaced by the guest.

If you are having issues with any of these items, simply go ahead and buy a replacement. Then, snap a photo of the receipt and email it to us.
We are happy to reimburse you for the cost up to $10. If it’s more expensive, please contact us before purchasing. Any reimbursements will be refunded upon your departure.

You may also just report any defective items and we put it on the list for our housekeeping staff.

I think you understand, it’s not cost-effective to send somebody out for a new bulb or battery.

 

2.) Hot water – Troubleshooting

First step:

a.) In Florida, the water heater can be on the other side of the house.  You need to let water run for at least 5 minutes to get hot water. That is common in Florida!

b.) Don’t rely on the markings on faucets etc. If you can’t get hot water when running water on red / hot marking, try the blue / cold marking. Again let the water run for at least 5 minutes.

Our experience is in 50% the faucets are connected just the opposite way, so don’t rely on any markings.

—–

If these steps do not help:

Locate the water heater. It is usually located in a closet or in the garage.
Touch the top of the water heater and see if one of the lines is warm. -> If it is warm, your water heater is ok, try Step 1 once more.

If it is NOT warm, try to find the breaker box, and see if the breaker is in. Reset the breaker. Now you need to wait a few hours so the water can heat up 6 hours.

Please report problems ONLY after making these practical common sense checks.

 

3.) Report the issue

Please report any issues here: https://www.suncoastvacation.com/contact/ or call (941) 328 9999

If you resolve the issue after reporting, we kindly ask and expect you to notify us immediately. If our service personnel or 3rd party vendor can not verify the issue, we reserve the right to charge your card on file for unnecessary repair request.

 

4.) How Services are performed

We will send our own repair personnel or outside vendors to fix any issues. We try to inform you ahead (when time permits and vendors give us a time) when service is performed. If we can’t reach you, don’t worry. We serve the right to allow our repair personnel is access to the home in your absence. So you don’t need to be at home.

5.) Common elements

Unfortunately, and at very rare occasions, condo and / or homeowners associations do not communicate or schedule closures / improvements / changes of common elements adequately. Sometimes delays may occur beyond our control, which make certain common elements unavailable. As much as we are trying to communicate any such events, the availability or unavailability of common elements is beyond our control. Any issues with common elements does not entitle for a refund or reduction of rental rate.

6.) Other problems

Should any mechanical failures occur during your stay, like Tv or appliance malfunction, A/C issues we will do our best to make prompt and thorough repairs.

Some requests may require outside vendors to repair and/or replace equipment. If we or an outside vendor finds the equipment is not working due to guest misuse, operating error, or negligence, the guest will be responsible for incurred service charges.

Unfortunately, we cannot offer refunds for the inconvenience caused by inoperable / missing equipment, delayed vendor appointments or any permitting related issues. All appliances including laundry are provided as a courtesy only.

 

Most properties are equipped with WIFI internet free of charge for your convenience. You will receive the login credentials by email about 2 weeks before arrival. Due to variety of computers etc. we are unable to provide any assistance with computer setup nor are we responsible for any outages or defects.

In case you cannot connect to the internet, please follow these steps to troubleshoot before reporting:

1.) Make sure your device is working correctly including software drivers. Usually, if you can connect to any public hotspots like in restaurants this should be fine. If this fails however, have your device checked.

If you are having problems with computer software or hardware, we suggest you call the Geek Squad or any other local computer service.

2.) If you can connect to the wifi hotspot but do not get any data, please have the cable modem and / or router rebooted. These devices are usually located near the TV.
Please unplug both devices (if applicable, some homes only have one device) from power, wait 20 seconds and replug them. After that wait at least 10 minutes until everything boots up. Then try reconnecting your computer / Ipad again.

IMPORTANT: Do not disconnect any network cables going into these devices. Just unplug the device itself at the power outlet. Mis-plugged network cables are your responsibility and require the visit of a technician to fix at your expense.

Properties equipped with “Fritz Box” brand router and phone service (not other routers):

3.) The cable from the modem (first box) to the router must be plugged into “LAN 1” at the FRITZ Box router. Cable may not be plugged anywhere else including NOT into DSL / WAN!

4.) There are several LED lights at the router. The light “Info” shows if internet connection is ok (info light on –> Internet ok). The light “internet with a phone symbol” has absolutely nothing to do with internet connection. Disregard this “Internet” light!!!!

If problem persists, please email to report the problem and we will try our best to resolve it.

Make sure to report the name on the booking as well as the complete property addresses and a specific description. Reports like “My name is Jo Miller and my internet is out” create additional research and will be delayed in resolution. Support staff needs full name on the booking AND the full property address.

You can report your problem here: https://www.suncoastvacation.com/contact/

Problems with internet / TV / phone do not constitute a reason for a refund under any circumstances. In most cases a time frame for reconnection cannot be guaranteed as dependent on cable company. We are also unable to provide computer / TV / technical gadget assistance as a rental agency.

You may not use the internet for any activity which is in violation of any laws. This specifically includes but is not limited to file sharing (torrent).  If we receive knowledge of misuse of the internet we may terminate the internet access and / or lease without refund and seek damages from the renter on the reservation. The renter understand and acknowledges to be responsible for his / her guests.

Some properties may be equipped with a home phone service. Please be advised that phone charges are NOT included in the rent. As a courtesy any phone charges below $5 per stay will not be billed to you. So you may always order diner without the fear of getting charged. If phone charges exceed $5, you agree to have those charged to your credit card on file. All phones provided are internet based, we advise that there are no free local calls and phone charges incur for incoming and outgoing calls at the same rate.

The standard rate is 0.05$ / minute or less for calls within the continental US. International rates may vary. If you plan to use the phone more frequently, please let us know upfront and we may be able to provide a discounted rate service to you.

We cannot provide phone numbers since they may change. However you can easily find out your phone number onsite by calling your cell phone or 1-800-437-7950 which reads the number calling from.

Warranted TV / Extra Bedroom TVs

We warrant one TV for all properties. Any additional TVs in living room / bedrooms / pool area / Florida room are provided as a courtesy by the owner.
If you encounter an outage with any TV, we will take care. Please report here.

Disclaimer: If the main TV (living room) needs to be replaced we may – at our sole discretion – take any TV out of the bedroom for replacement of the living room TV if needed.

Cable Boxes

If you encounter problems with cable boxes:
Please call Spectrum 1-855-222-0102 or Frontier 1.800.921.8101 or 1.877.462.6606 and request them to fix the issue. That’s the fastest way to get support.
You may also report it to us.

Extra TV channels / Netflix

Some TVs may have “Smart functions” or apps installed. If you are planning to use any smart TV’s features (if applicable), you need to use your own Netflix / Hulu / Amazon or whatever account. We are not providing these accounts. HINT: If you use your own account, be sure to delete before departure to avoid charges.

We cannot support any smart TV functions nor any Netflix / Fire sticks / Chromecasts etc. you bring in.

Feel free to contact a tech handyman for that, since we cannot support it:
New Age Technology Solutions, Paul (941) 251-3976

IMPORTANT: If you plug YOUR device to the TV you may not use HDMI 1 or unplug any cable from the cable box to the TV. The cable box needs to stay connected and on HDMI 1.
If we encounter a misconfiguration of the TV after your departure we have to send a tech to fix the issue and charge YOU for it. So please, please do not change any configuration (router, TV, cable box).

However, you may bring such a device with a subscription and install it. As a reminder, it is your sole responsibility to ensure the TV is connected before your departure as it was upon arrival.
If we find it not-working, we have to send a technician and charge you for the cost.

DVD Players / Stereo Systems

Some properties may have a DVD player, Stereo System or other Media devices. These gadgets are provided by the owners as a courtsey or were left by previous guests. Feel free to use, but we are not warranting or supporting them.

HINT: DVD / Media Player: Some properties are owned by foreign nationals and the DVD player might be an European / Asia models which will not able to play US DVDs due to licensing limitations.

If you find inoperable equipment, feel free to inform us. However we can not provide replacement for such equipment. You may not discard any such equipment since our inventory list would show a deficiency after your move-out which you are responsible for. In many cases these items are not defective.

 

Pool pump / circulation

Pool pumps operate on a timer and are operative about 6 hours per day (may vary due to the season and special pool circumstances). Normal hours are between 10 am to 4 pm, but it can vary due to Daylight savings time. Please notify us if you notice the pump not operating for more than 24 consecutive hours.

It is fully normal for the circulation pump to be off at night.
When the pump is off – any error light should be ignored.

Please report any error messages only if persistent for more than 24 hours.

Pool water level low / pump running loud (your help may be needed)

If you hear the pump sucking air or is “blurbing”, your support is needed to compensate for water lost due to evaporation and protect the equipment. This happens especially during times of no rain for several days.

First, please check if the water level is getting low. If so, please use the garden hose to fill water. The ideal water level should cover 2/3 of the skimmer inlet (the square box on the side wall of the pool where the water is sucked in – see picture –>).

If you notice extensive water loss over several days or other problems, please let us know.

 

Pool Equipment

Please be advised only our service personnel may make changes to pool equipment. Guests are not allowed to modify any settings. Any damages or re-adjustments due to tampering with pool equipment may trigger damages. Please be advised, that any expenses we incur will be charged to your credit card on file.

Pool cleaning

Pools are regularly cleaned, treated and maintained at the owner’s expense once a week as a courtesy.

The pool company has their own schedule, so we can not provide dates/times when they come. Following inclement weather and/or high winds, pool service cannot be expected “on demand” for removal of fallen leaves or debris in the pool. When renting a property with a pool, it is important to remember that your help in maintaining it, to some degree, is expected.

Intermediate cleanings are not included in rent.

Rainy times – additional chlorine might be needed

After times of increased rain, the chlorine level might get lower than normal. If you notice algae buildup, please contact us, we will notify the Pool Company so they can check the next business day. If you notice algae during weekends, we recommend getting some chlorine at any pool store as an emergency measure in order to keep the water clear.

All our pools are thoroughly maintained and intermediate occurrences of small amounts of algae on steps/corners / low circulation areas may occur at any time. This is a sign of just the right amount of chemicals being present in the pool. As long as the algae is just in a few areas it is safe to swim.

Unfortunately, we cannot provide any kind of refund for pool issues (algae, debris etc) including optional pool heat with the exception if our pool service deems and/or confirms the pool to be unsafe for more than 48 hours.

Pool fence

If a temporary pool fence is provided (some properties may provide it in the garage), feel free to use it. However, before departure, the fence has to be removed and put back in the garage. Pool fences left to put up or in the immediate pool area after departure are subject to a $100 fee for removal – no exceptions.

 

Pool light

Sorry, pool lights are not for guest usage except if they are automatic. We do not have any further info on pool light.
If guest tampers with any manual pool light where no instructions are on the property, guest will be mutually responsible for any damages to pool light and/or burned bulbs. Pool light bulbs burn pretty quickly if left on for extended periods of time, therefore we are unable to provide manual pool light information. In order to protect our guests from that risk, such pool light is not available at this point.

Toys

No toys may be used or brought, leaving dirt, debris or damage the property including toys and items which may be sucked into the pool system. This specifically includes caulks for kids, balloons (plastic near the water can be dangerous to wildlife), small plastic figures (can be sucked into the pool system). Any toys brought (including inflatable pool toys) are to be removed before departure and not left on the property and or pool area. The cleaning fee is not intended to clean up the pool area after departure, so any toys left are subject to additional charges at a minimum of $50.

Any items left in the pool (on the ground) are subject to even higher fees since we need to send somebody getting them out. It is your responsibility if items left at the pool area are blown into the pool.

Heavy Rain

During periods of heavy rain, the water level in the pool might rise above the normal level. Usually, the pools do not overflow, but even if, an overflowing pool should not cause a flooding hazard to the house as the pool decks are pitched away from the house. If you are unsure, please report here.

Yard

The lawn and yard are maintained on a regular schedule.

It is the guests’ responsibility to clean up items you brought into the yard/patio (toys, cans, glasses, cigarette/ashtray, pet remnants). Yard cleaning of your items is NOT included in cleaning fee.

All guests are advised, that especially during/after severe weather/draught yard maintenance is provided on regular schedule only.

 

The temperature of swimming pools varies and highly depends on the current weather. Therefore, we can not advise on certain pool temperatures during the time of your stay.

Some properties offer electric heat optional for an additional charge, you will find that information in the property description. This service (electricity for pool heat) must be requested, paid and turned on by our service personal. Please order pool heat in advance, since we need to send somebody to the property to turn the service on.

ORDER POOL HEAT HERE: POOL HEAT ORDER FORM

Unless you specifically request otherwise, pool heat will be turned on at the day of your arrival. Depending on outside temperatures, weather and wind, any pool will take 1-3 days to heat up. You may request pool heat to be turned on 3 days before your arrival and these days will be charged additionally at the same rate. However, this needs to be requested.

There is an activation and deactivation fee ($25 each = $50, we need to send somebody out to the property to make changes) and a daily charge for pool heat electricity ($10 – $20 depending on the property – see property description). Please be advised, we do not guarantee a specific pool temperature.

Pool temperature depends on weather, wind and other factors. You pay for electricity for the pool heater for a minimum of 6 hours per day. The pool heater thermostat will be set to 82/84°F, but on or after cold days this temperature will not be reached.

Only our service personal may change settings of pool equipment.

—-> Guests are not allowed to manipulate pool equipment / heater / programming under any circumstances.
Tampering with pool equipment may result in repair costs payable by the guest.

We suggest requesting pool heat at least 1 week prior to arrival.  You may request pool heat service at a later point however, we cannot guarantee it and / or it may take a few days to get activated (we have to send somebody to the property).

Pool heat can only be requested for the entire length or remainder of your stay. It can not be turned on/off intermittingly (except for long term seasonal guests > 1 month).
There is an additional fee for each time we need to change the pool heat setting.

Understanding pool heat

—-> The pool heater and circulation pump are usually running during daytime hours (between approx. 10 am and 4pm). Both are off at night!
IMPORTANT: No water circulation or a red light at the equipment does NOT indicate any malfunction when pump is off.

The Heat pump is set to 82°F minimum (November to April) and 84°F during summer months. The pool heater is operational during daytime hours, when the circulation pump is operating (about 6 to 8 hours per day).

During periods of or after cold weather, this temperature will not be reached in the pool. The heat pump service does not guarantee a certain pool temperature. Basically, it will help heating the pool as soon as air temperature improves.

The pool heat can not be set higher than that maximum temperature (82°F / 84°F)  in order to keep chemicals balanced. If you want a “hot” pool you need to book a property with SPA. Swimming pools are NOT intended for higher temperatures. Setting a pool to a higher temperature would trigger additional maintenance (bi-weekly pool service, increase in chemicals usage, increase in electricity) which are NOT included in the pool heat fee.

Disclaimer: Any heat charge is not for a guaranteed water temperature but for having the heat pump up and running and using electricity for 6 – 8 hours per day. Only our pool personal is authorized to change settings at the pool heater. If the guest changes any settings this will result in extra charges.

In and after very cold periods (or in conjunction with high winds), the heat pump will struggle to keep the temperature in the pool despite running. This will correct once the weather improves. Heat pumps work by transferring heat from the air to the water. So with cold air (esp. below 65°F), they cannot do their job as efficient as in warmer air. Finally, depending on the pool size, 20,000 to 40,000 gallons of water take a certain amount of energy to get heated which takes some time. We are talking about days here – not hours.

In order to keep heat in the water especially during night hours, the application of pool cover (if provided) is highly recommended when air temperature is below 70°F and pool is not in use. It is your opportunity to keep heat in the pool during cold hours and enjoy a warmer pool the next morning. If a cover is not applied the pool heater will be inactivated. Some pools do not suit for a pool cover due to size or shape.

Properties with combined a spa / pool:

If you would like to use the spa you will need to order pool heat otherwise, the spa won´t heat up.

During usage of the spa the pool will not be heated. Switching between the pool / spa will trigger a protection pause for the heat pump. So using the spa will practically prevent the pool from being heating during that time. Since there is a pool automation system installed the temperature reading on the heat pump itself will not be accurate.

Spa usage is limited to 2 hours at a time.

You will find more information in our terms / conditions.

Some properties have BBQs for the guests to use (see property description). The BBQ is a courtesy by the owner and sole responsibility of the guest (gas and cleaning).

Remember:

– We do not provide fuel / propane. It is your responsibility to get fuel. (We think you wouldn’t expect the rental car company paying for your gas.)

All properties have a propane container (you can exchange (take it there)  it at gas stations / Walmart / Supermarket / Wal-greens for $20 +/-).
However, we do not refill propane / replace empty containers (Federal Regulations and the freaking insurance carrier prohibit transporting inflammable liquids commercially). We also cant reimburse for propane refills. All BBQ fuels are the guest’s responsibility. Why? Simply, because you get the food, not us!

If you don’t like this policy, we encourage you go to a restaurant or use the kitchen. Sometimes the BBQ igniter goes bad (battery empty, they tend to fail). If so, please use a lighter instead. But let us know, we like to take care.

If the propane container has some gas in it when you arrived, great! We think it is a courtesy to leave some gas for the next guest. Just a hint…, only good people take care of their followers.

– Cleaning of the BBQ is your responsibility.

BBQs are NOT fully cleaned (completely disassembled and cleaned) by our staff. BBQ cleaning is NOT included in the cleaning fee we charge. Feel free to clean it before usage. We expect all guests to clean it AFTER usage – though. Again, good people take care of their followers, sometimes that not the case. Don’t blame us for the world.

BEFORE USAGE:
We recommend running the BBQ on hot for 20 minutes without any food to burn off excess grease inside the BBQ BEFORE usage. This is how a propane BBQ should be cleaned/ prepared for usage.

AFTER USAGE:
Be nice to the next guests. Let the BBQ run without any food on hot for another 10 to 20 minutes. Scrub off the grease from the cooking surface. Make sure no food is left on the BBQ. This is NOT yummy and shows your attitude if you did. So please, please show your grace to people and DONT do it.

BBQs are a courtesy by the owner for our guests. We are not responsible for anything related to BBQs.

If you find the BBQ in bad shape, sorry. Florida weather can be harsh…, let us know we like to take care 😉

Single family homes: Some homes do have garages, please check property amenities. Cars are to be parked in garages, driveways and on street (if locally permissible). Trailers, RVs, trucks or boats may not be parked on the property without prior written approval.

No vehicles are allowed to be parked on lawn at any time. Parking your vehicle might damage the lawn or / or the irrigation system. If we notice any cars parked on lawn, we may immediately put a deposit on your credit card to cover potential damages. Repeated violation or actual damages may result in immediate eviction without refund. You are responsible for your guests.

Any damages to lawn or lawn service not being able to mow will be charged to your credit card.

At single family residential properties you may park on the driveway and on street (if locally permissible).

Manatee County and Bradenton have strict rules regarding parking trailers on the property and on the street.

——

Condos: Parking is permitted for passenger cars only (no oversized trucks, RVs etc) on marked parking spots at our condos.  Trailers, boats etc may not be parked on common areas at any time. You need to arrange parking outside the condo property (hint: ask at a local Marina).

Island: Anna Maria Island prohibits on street parking except for specially marked spaces. When parking on the Island, make sure all 4 wheels are off the pavement in those areas or you will get ticketed pretty quickly.

Please put your trash out regularly.
Please don’t leave everything until the last day, since the next guest might have some trash as well before the next pickup.

Trash days

Trash days are usually marked in the garage. If you are within Bradenton City limits (big green trashcan with City logo outside), trash days are Tuesday and Friday. Otherwise you are in unincorporated Manatee County and trash days are usually Monday and Thursday. Other areas may vary.

City of Bradenton Trash Pickup Information
Manatee County Trash Pickup Information

 

Recycling

We like the idea of recycling and are used to it since our origin is from Europe. However experience has shown, recycling bins for rental properties create more problems than solutions. As soon as something gets into these bins which the hauler determines not belonging there, the hauler will leave the bin full behind.

So we have had several instances when guests found full recycling bins right after their arrival which were not taken by the hauler. Often times items were added by people walking by or guests simply followed their home town rules for recycling which differed from local rules. Since this is highly inconvenient for you, the next guest and a perfect attraction for rodents, we discourage the use of recycling bins for rental properties. If you find any recycling instructions or bins at properties, please, please disregard them.

In Bradenton as well as in Manatee County recycling is not mandatory.

—–> We recommend not using recycling bins because it might cause problems for you and / or the next guests.

So in order to get you the most convenient experience for your stay, please use the provided trash cans for all trash and make sure the lid (if one is there) is closed.

Roaches and ants

Because Florida is located in a semi-tropical climate, pest control services are performed regularly. Smaller bugs, like roaches and ants are common in this area. So if you find a roach or ants in or around a property, please keep any doors / windows closed and keep food stored in hard containers / fridge, not just plastic wrapped.

If the bugs are dead or just about to die, this is a sign pest control is working and there is nothing we can really do about.
If you find them alive, let us know, so pest control can spray at the property.

Please note the following:
1. It is common to find bugs and ants in tropical coastal areas.
2. Dead or dying bugs mean the pest control is working and nothing further can be done.
3. Bugs may take from 1 minute to 12 hours to die after they have entered an exterminated property.

Unfortunately, bugs are common in tropical and semi-tropical climate. We don’t like them, but there is nothing you can do, except as stated above.
For condos: Pest control is the responsibility of the condo association. We have no control when they perform the pest control. Feel free to report any issues and we will do our best to get the Condo Association address the problem asap.

We can not provide any refunds or changes due to 1 or 2 bug sightings.
Just remember, you booked a home in Florida, not Alaska.

Rodents

All homes are under regular pest control. Please keep doors and windows closed since most rodents enter the home just thru open doors and windows.

It is also essential to keep food in closed containers (not just plastic wrapped on the kitchen table). Rodents are all around in Florida and smelling good food combined with an open door or window (even for a short time period, these guys are fast…) is considered as an invitation by them.

If you encounter any rodent droppings, please contact us, so we can send pest control. Pest control is available M-F.

If you find any problems over the weekend, we suggest purchasing some one time traps at Walmart / Publix. We will reimburse up to $15 per stay for necessary expenses when receipt is provided.

You may use the property only with the number of guests on reservation. Additional guests need to be registered prior to staying.

The renter is responsible for his / her visitor(s). Our properties are for residential use only, so no noise should be made as we expect to be good neighbors to the people living nearby. If we receive complaints from neighbors or officials we may be forced to evict without refund. Any visitors not staying with you are NOT allowed to use the amenities (e.g. pool, BBQ).

IMPORTANT: Our properties are not intended to be used to celebrate special occasions / pool-parties / come-togethers / BBQs with outside visitors not staying at the unit. In case of notification this would constitute a severe violation of the terms and conditions and result in immediate termination without refund. Our properties are licensed as §509 F.S. vacation rental properties which can be evicted without prior notice.

We do understand that it is important for you that your pet can travel with you – so some of our rental properties are pet-friendly and designated as such in the property listing. The term pets includes all domestic animals like but not limited to (dogs, cats, rabbits, birds). Unfortunately due to allergies, we cannot make any exceptions for pets in non-pet friendly homes.

We need to be notified at the time of reservation that you would like to bring your pet. We offer a non-refundable pet charge with your quote in order to save you the hassle to place an additional security deposit which is optional. We allow a maximum of 2 pets per property. “Visiting” pets are not allowed.

Cleaning after your pet is your responsibility. This includes all toys and other remains of your pet, inside and outside. If our cleaning team finds any remains from your pet outside, you will be charged an additional $250 deep cleaning fee to your card on file. No exceptions.

Guests with pets are asked to please respect the comfort and safety of other guests, both during and after your stay. For this reason, we ask that you please follow these guidelines during your time with us.

  • The property may not used as your pet’s toilet. Please bring a cat litter box and walk your dog. Always clean up afterward – it’s the law in Manatee County.
  • If it happens in the yard / home, always clean up immediately after your pet, both in public areas and in the yard of your rental property. If we notice dog poop not to be removed this is a severe violation which will result in immediate termination of your rental without refund. We also reserve the right to place an additional security deposit of $500 upon we become aware of any violations.
    It is your responsibility to remove the pet’s poop, waiting for rain is not an option.
  • Please be aware that dogs are NOT allowed in swimming pools under any circumstances.
  • Please do not allow pets on furniture or beds unless covered by a sheet or blanket that you bring with you. It is also helpful to bring something (bed, blanket, etc.) on which you know your dog will be comfortable sleeping.
  • Please groom your pet, particularly if it is a breed prone to shedding. Pet hair can be difficult to remove, and the next renter in your property may not have a pet.
  • Please don’t leave your pet unattended for any period of time. A crate is ideal for those situations in which you must leave.
  • Please do not allow your dog to bark excessively or to roam onto neighboring properties.
  • Please ensure that your dog’s medications and immunizations are up-to-date, especially flea treatment.

Failure to follow these regulations will result in termination without refund, as will the presence of a pet in any home not designated as Pet Friendly.

If pets are brought to a non pet friendly home a $500 fine will apply. Additional charges for cleaning or caused damages may apply. Unfortunately due to allergies, we cannot make any exceptions.

 

Fences around properties are for the privacy of our guests. These fences are not intended to secure against animals from outside or to keep smaller pets inside (in pet friendly homes).

Depending on the property, existing gates may be locked /secured or unlocked and we are unable to change these settings.

Please do NOT block gates. Access from outside must always be possible.

Reason: Our providers (lawn / pool) need to access properties thru these gates. If we find any gates blocked, these blockages will be removed.
If providers are unable to access a property due to blockage installed by guest, we reserve the right to charge guest for additional trip charges due to blockages.

Pet-friendly homes: Pets are not supposed to roam on properties without direct supervision of the owner.

We do recognize that some guests may have special needs due to allergies. Some properties are marked as pet-friendly to also accommodate those little family members.  Despite a through fully cleaning after each guest, some allergens including traces of pet hairs may survive the cleaning process and trigger symptoms for new guests.

Consequently, we do not recommend any pet-friendly property if you suffer from any form of allergy.

If you encounter any kinds of symptoms during your stay in Florida, we strongly recommend replacing the A/C filter in your unit with an A/C filter specially designed to help reduce allergy symptoms. Regardless if the property is marked a pet-friendly. Florida’s has always some kind of pollen season due to nature. A/C filters can be purchased at any home improvement store. Just make sure to check the size before going to the store. The A/C system may never run without a filter.

The industry has introduced a “MERV” / “MPR” rating showing the particle size the A/C filter may catch. The higher the MERV / MPR rating the smaller particles which are caught including large allergens, such as household dust, pollen, dust-mite debris, mold spores, and pet dander and small allergens, such as smoke, smog, and bacteria.

http://www.iallergy.com/filtrete-air-filter-comparison.php

Once you replace the filter, we suggest having the A/C fan (just the fan) run continuously to permanently filter the air and keep windows and door closed during your stay.

Due to the nature of the vacation rental business, we cannot warrant any unit to be allergen, odor or smoke-free at all times. We strictly prohibit all guests from smoking in units, however, this does not constitute any warranty regarding odors, smoke or other allergens.

We also do not warrant any specific allergy items including A/C filters and window screens.

Disclaimer
We are unable to provide or reimburse for any kind of A/C filter besides the regular replacement of standard A/C filters as per our schedule. We also cannot have any unit cleaned to allergy standards or with allergy specific detergents. Standard A/C filters are not intended to catch pollen or smoke particles. In case you temporarily replace the A/C filter during your stay please reinstall the standard A/C filter back before your departure.

When encountering a power outage it is important to check if the whole condo / house or just a section of the home is out.

  1. Section of the home
    GFCI switch in USA

    GFCI switch in USA

    a.) Please check the breakers. These are usually near the entrance, in the garage, in a closet or outside (single family homes). In order to reset, push the breaker off and then on again. Some breakers cannot be reset without shutting them off first.

    b.) If power for bathroom(s) / kitchen outlets are out, you need to reset GFCI switches. In order to reset a GFCI, press the “reset” button. GFCI outlets usually break power to other outlets / light in the home as well. So one GFCI can trigger multiple sections to be without power. You may also need to check breakers.

    If you checked a.) and b.) and you still couldn’t resolve the issue, please contact us here.

  2. Whole house

    If you encounter a power outage in the whole condo / house, please check if the condos / houses surrounding seem to have power. All properties in Manatee County are equipped with Smart Meters, so the power company (FPL) usually gets notified automatically within minutes about power outages. But it can never hurt to report outages. You may call FPL 941-917-0708. They will ask for phone number or account number. You need to stay on the line until an operator takes your call and provide the address.

Properties on the water or in communities may offer fishing and / or boating (Kayaking) opportunities. It is your responsibility to make yourself aware of any regulation concerning this. Here is some basic information, however due to the complexity of regulations please educate yourself so you can enjoy the day on the water.

Fishing:

A fishing license is usually needed even when fishing from a private pier or dock or shoreline. You may purchase licenses at any www.taxcollector.com office. Some Wal-Mart stores may also offer purchase of fishing licenses.

http://myfwc.com/fishing/

You may not store greater amounts of raw fish in the property / kitchen fridge since this will result in bad odor residue and additional cleaning fees.

We do not provide any fishing equipment. You may find equipment at the property left by the owners or previous guests. However we do not service it or provide support.

Boating:

http://myfwc.com/boating/

http://www.uscgboating.org/recreational-boaters/index.php?m=rb

All equipment is left by the owner as a courtesy. Neither do we service nor guarantee any of this equipment.

Handling / storage of caught fish

  • Fish (fish = fish and seafood) storage exceeding custom household amounts may not be brought to the property. Custom household amount is defined as 1 lbs of fish per person on the reservation.
  • Fish may never be stored outside a container provided by you.
  • Fish of any amount shall be consumed or frozen in a container provided by you within 24 hours.
  • Fish shall be disemboweled where and when you catch it. Fish may not be disemboweled in the kitchen or on the property under any circumstances.
  • Giblets and fish exceeding household amounts may not be handled, stored or dumped at the property including the trashcan.
  • Fishing equipment including bait may not be stored in the garage, at the pool or in the house at any time. The guest shall store all fishing equipment in his car or trailer (if applicable).

—> Any violation of these rules result in immediate eviction without refund and extra cleaning fees.

 

All our rentals are individually owned. Owners reserve the right to occupy one closet for their belongings in one bedroom while they are not here.
Consequently, one closet in one bedroom may be unavailable for guests’ use. However you may use the bedroom for sleeping.

In 2+ bedroom condos one closets in the other bedroom will be available for guests.

Owners may also occupy other closets in the main living room, hallway. Guests are prohibited to use / enter closets marked with “private” or locked.

Beach equipment

Our vacation rentals are equipped with stuff to be used ON the property like pool lounges and such.
Some properties may provide beach chairs, umbrellas, sand toys, beach towels which may be used by the guests. However, we do not replace or restock any of such items. We are also unable to give detailed info on specific beach equipment for a unit before arrival.

So we advise bringing any items needed.

 

Sports equipment

Some properties may provide sports equipment like Golf clubs, Tennis rackets or kayaks. Feel free to use all equipment you find on a property. However, we are unable to provide any missing equipment or items needed. So we are not responsible for paddles, clubs, balls, life jackets and such. All equipment is provided by the owners as a courtesy. If you require certain items we recommend bringing them. Often times accessories can be acquired locally at low cost (e.g. Wal-Mart). However, we are unable to reimburse for any missing items.

Lawn

The lawn and green life is maintained by external contractors. They come as needed and we have no influence on their schedule.

Irrigation

Irrigation in Florida is either sourced from well-water or reclaimed water. These waters may contain very small amounts of hydrogen sulfide gas – “rotten eggs smell”. The human body can smell tiny amounts of that gas. Unfortunately, this is how it works in Florida and nothing we can do about.

Maintenance

Pool, lawn, yard and other regular maintenance services may access the property whenever needed. They have their own schedule.

We always try to schedule special maintenance / repairs when a home is not rented / on change-over days. So we want to make everything as convenient as possible for our guests.
Sometimes schedules of contractors, government inspections or unforeseen emergency situation require work to be scheduled during a stay.

As much as we would like to do it otherwise, this is beyond our control and does not allow for any kind of refund.

4. Check out

Arrival / Key

All properties are equipped with combo locks. You will receive the code by email in advance. No need to stop at any office to pickup key. More info here

Early check-in / late check-out / adding nights

Due to cleaning and maintenance schedule, we are unable to accommodate early check-in / late check-out requests.

Check-in time is 4pm
Check-out time is 11am – sharp.

If you want to arrive early (before 4pm) or depart late (after 11am) you need to add and pay for one or two nights when making the reservation. You may add nights during your stay (if vacant and available). Please check availability for your property here before making that request. We need to confirm your request.

Our electronic door codes will not work significantly before check in time of 4pm. So if you arrive early, your door code is not supposed to work. It will work about 30 minutes prior to check-in time. Please do not call / inquire about non-working codes when you arrive early at the property.

Check-in time: 4pm EST

Check-in time is after 4pm EST
Your door code may not work before 4pm (usually, it works a few minutes before that time, but don’t count on it)! Please do not inquire about non-working codes before check-in time.

Our housekeeping crews make every effort to ensure that your rental will be ready for occupancy by 4pm; however, on extremely busy days, your unit may not be totally ready by 4pm.

Check-out time:  11am EST

In order to prepare the property for the next guest, we must strictly follow designated check-out times .
Guests that do not vacate the rental property by 11am will be charged a MINIMUM $100 fee.

Our Service hours

Our regular service hours are M-F 10am to 4.30pm. If you arrive or encounter a problem outside these service hours we try to address any immediate problems (lockout or other immediate issues, like A/C outages) with priority. However, we do not have 24/7 service, so please plan adequately.

Please report any issues you may have thru your contact form. This is the fastest way to get any issues resolved. And we are here to help!

Our sales team does not have access to the reservation system, so any problems reported to our sales team will not be forwarded to us before the next business day.

We ask you to help us get everything ready in time for our next guest. Please make sure the door is locked before leaving. Our staff will enter the home after your departure to complete the check out – no need to meet them:

• House should be “broom clean.”
• Start the first load of laundry if washer is provided in unit (does not apply if washer is outside of unit in some condo buildings)
• Dishes should be cleaned, dried and the dishwasher be empty.
• Trash must be bagged and placed in the outside trashcans. Trash left in unit results in additional cleaning fee.
• Toys and “stuff” (including temporary pool fence if put up) to be removed from pool area.
• Lights, ceiling fans or other electronics should be turned off
• Please turn the A/C to 80 degrees “COOL Mode” to save electricity.
• Lock ALL doors and close the windows.
• Put keys back in the lock box (if applicable) and leave any garage door openers or remotes in the unit (if applicable, a fee will be charged if keys/openers/remotes are not returned upon departure).
• Departure time is 11 a.m. sharp, our staff will check all items before cleaning.

 

The cleaning fee does NOT cover:

• BBQ cleaning! If you use the BBQ: It’s solely your responsibility to clean it. DIRTY BBQ ==> EXTRA $50 FEE!!!
• Silverware, china and glasses. The dishwasher and sink should be empty when you leave. Make also sure all pots you used are clean.
• Trash in kitchen, yard, including bottles, cigarette butts, children’s toys etc.
• Any kind of dirt on walls, windows, floor, carpet, sofas and chair cushions. You are responsible for your children and guests.

If we find any such items in an unacceptable condition upon your departure an extra charge will be added to your credit card on file and / or deducted from the deposit.

5. After departure

We reserve properties on a “first come, first serve” basis. All our properties are bookable online, so we cannot offer the right of first refusal on rental properties. Please do not wait until departure to inform us of your desire to return.

All properties are available online between 12 and 15 months in advance until a reservation is confirmed.

Neither the landlord nor us will be held responsible for any personal items left in a rental property. If you request us to retrieve and mail items left in the unit, you will be responsible for mailing/shipping charges plus $25.00 processing fee.

We are not able to forward / hold mail addressed to the property. If you are expecting important mail, make sure it arrives after your arrival and before your departure.

6. Cancellation

All cancellations must be made in writing. The form can be found here.

The following cancellation policy applies to all bookings:

All monies paid are non-refundable.
We recommend you purchase 3rd party travel insurance to be protected against unforeseen circumstances.

 

Payment policies:

31 days or more prior to commencement of rental – 25% is due with reservation, non-refundable

30 days or less prior to the commencement of rental – 100% of total amount, non-refundable


If the guest decides to leave the premises before the rental end date no refund for unused rental monies can be made.

Any fees like, but not limited to pool heat, additional guests etc. are non-refundable at any time for any reason.

Changes in reservation dates are only available in certain circumstances and can only be granted on a case by case basis in our sole discretion. Changes in reservation dates may not release guest from payment for the original rental period. We always try to re-rent, however, any refunds are in our sole discretion. Please contact us as early as possible if you need to change the dates of your reservation.

If changes in reservation dates that result in a shortened stay are made 31 or more prior to the commencement of rental – 25% of total amount paid for canceled nights will be charged as cancellation fee. If those changes are made 30 days prior to the commencement of rental the cancellation fee will be 100% of the total amount for the original rental period.

A $150 change fee will be applied for any date changes + any difference in daily rental rate.

No refunds are made due to inclement weather.

Cancellations, shortened stays, personal emergencies

If you need to cancel or leave early due to an emergency of yourself or a loved one, we are unable to give a refund. That’s why we strongly recommend travel insurance.

Personal Emergencies:

In certain circumstances as a courtesy for guests in emergencies, we may try to re-rent the unit upon cancellation. In this case, the Property Manager at his / her sole discretion will decide if a refund can be made. Please be advised, that short notice rentals usually re-rent at a lower price and 25% will be deducted as cancellation fee from refund amount. Any refunds are given as a courtesy only.

In all cases, a written cancellation request must be submitted. With the cancellation, you lose the right to occupy the premises. A cancellation itself does not entitle for a refund.

Hurricane policy

In the case of mandatory evacuation for the specific area your rental is located, you will receive a full refund for the nights the mandatory evacuation is in place.
For any other situations, like canceled flights or blocked roads due to special weather events, we will evaluate the situation afterward and try to work with you to resolve the issue on a case-by-case basis. However, this can only be determined after an event.

Generally, in order to be protected, we recommend 3rd party travel insurance to all our guests.

If a property becomes uninhabitable for any reason (like fire, wind, flood) we will advise and offer an adequate or better substitute property or cancel a future reservation. In case of a cancellation, a full refund will be issued.

Please be advised that before, during and shortly after inclement weather events, our resources are bound to protect our guests and properties, which have first priority.

We kindly ask you to wait a few days until the situation gets clear before inquiring about any future travel plans.

 

Cancellation Form

Link to cancellation form.

Travel insurance: We recommend you buy travel insurance for all reservations to be protected. We do not sell travel insurance. Click here for more info on travel insurance.

We reserve the right to cancel at any time. If the reason for the cancellation is on our side (i.e. property not available) you will get a refund for the unused time. If the reason for the cancellation is on your side (i.e. violation of rental terms, complaints by neighbours) no refunds will be due.