Hurricane Policy: If the state or local government orders a mandatory evacuation for the particular area where your rental property is located AND you don’t stay at the property, you will receive a full refund for the nights the mandatory evacuation order is in place. Any refunds will be processed within 30 days after the event is over. Please be advised that we cannot promptly respond to support tickets during times of emergency.
Hurricane Information: Unless you hear from us, your reservation is NOT affected. Almost all the time, out of State and national News Media are not reporting the true situation for a particular area when it comes to weather events. So, please be relaxed, your safety is our highest concern.
Other situations, like general State of Emergency, voluntary evacuations, canceled/delayed flights, changed travel plans including blocked roads in other areas of the Country or fear of travel, the standard cancellation policy will apply.
We suggest purchasing 3rd party travel insurance when you make the booking in order to be protected for unforeseen circumstances.
Uninhabitable property
If a property becomes uninhabitable for any reason (like fire, wind, flood or departure from our rental program) we will advise and offer an adequate or better substitute property. We reserve the right to cancel all or part of a any future reservation. In case we need to cancel, you will receive a full refund for unused days of your stay.
Power outage at the property after a weather event will qualify for a refund for the days the power outage directly affected the particular property for more than 12 hours of the day. You may not use the property in order to qualify for a refund.
Please be advised that before, during and shortly after inclement weather events, our resources are bound to protect our guests and properties, which have first priority. We kindly ask you to wait a few days until the situation gets clear before inquiring about any future travel plans.