If state or local authorities order a mandatory evacuation for the specific property you’re renting, and you then notify us (via our phone hotline or ticket system) that you’re ending your stay and leaving, we’ll refund your unused nights, less any credit card fees. Your notice needs to be timely — we count unused nights only from the point you notify us and depart, and the reservation stays active until we hear from you. Refunds are processed within 30 days after the event.
Voluntary evacuations, canceled or delayed flights, changed travel plans, blocked roads in other regions, or general travel concerns fall under our standard cancellation policy. For peace of mind, we recommend buying third-party travel insurance when you book.
If a power outage at the property lasts more than 12 hours after a weather event, and you’ve notified us, the affected days qualify for a refund — as long as the home isn’t used during the outage. Please note that during and right after severe weather, our response to tickets may be slower than usual.