Troubleshooting
NEVER RESET OR LOGOUT OF ANY TV-DEVICE / APP OR USE YOUR OWN CREDENTIALS! YOU MAY LOSE TV SERVICES FOR AN INDEFINITE TIME AND WE HAVE TO SEND A TECH TO REDO EVERYTHING AT YOUR EXPENSE. MINIMUM CHARGE $125.
PLEASE!: Please report any outage here
1.) Single Family homes
All homes / SFR are equipped with either an integrated Chromecast TV or seperate exernal Chromecast device. TVs with external Chromecash must use HDMI1 or HDMI2 as input. Never use “TV” as input.
The APP for regular Cable TV is “YoutubeTV“. Never log out of YoutubeTV app.
Most properties provide Netflix app. You need to bring your own credentials for Netflix, we are not providing Netflix credentials.
Tip:
Individual TV channels won’t show in the device’s APP menu. If they do, that is not supported by us.
Instead, please start the YoutubeTV APP (this is different from Youtube APP!). There you will find a list of regular cable and local channels.
Don’t get confused, sometimes individual channels may show in the main APP menu.
If you have TV connection issues:
a.) Please check if the WIFI Hotspot is visible with your cell phone. No wifi, no TV.
b.) If WIFI is not visible, please check, that router is powered on.
If both don’t help, please open a ticket.
2.) Condos
Condos are on Spectrum Cable TV with a regular TV cable box. TV must be set to HDMI1 – NOT TV.
Please contact https://www.spectrum.com/contact-spectrum or phone 888.369.2408 for any help on the cable box or channel lineup.
3.) Warranted TV / Extra Bedroom TVs / Playstation TVs in extra bedrooms
All properties are equipped with TV service in the living room and master bedroom. Some properties may have additional TVs in other bedrooms, pool area etc. We do not warrant extra TVs (like 2nd bedroom and patio TVs). If you find a TV disconnected in storage, this is for owner usage and we have no further information.
If you encounter an outage with any TV, we try to assist. Please report here.
4.) Access codes / Parental code / Casting
Access credentials for OUR smart TVs or Chromecast players and or services cannot be provided.
While some TVs / devices may allow “casting” from your own phone to the TV, we are unable to provide support for this function. Please do not change any settings on our devices.
If “must” cast from your phone, please bring your own Chromecast / Roku, so you can adjust any settings on your device.
If want to use your own apps, please bring your own Chromecast / Roku.
–> Never log out of any app on our device OR use or own credentials on OUR devices.
If you do, we have to send a tech to fix that and charge you. MINIMUM CHARGE $250.
If you lose access to cable channels for the YoutubeTV app we can remotely fix that, over the phone / text chat.
We are not providing support or access to Netflix, 3rd party apps or cast functionality.
5.) DVD Players / Audio Systems / Outdoor speakers
Due to constant changes in technology, we do not provide any support in these.