We know plans can change, so here’s how cancellations work.
Bookings made directly with us: Please send your cancellation in writing, using our cancellation form or by email. Your cancellation takes effect when we receive it and is final.
- 31+ days before arrival: your reservation deposit and any prepayments are non-refundable; the remaining balance will not be charged.
- 30 days or fewer before arrival: the full amount is non-refundable.
Bookings through Vrbo, Booking.com, Airbnb or other platforms: Please cancel through the platform’s app or website. The cancellation and refund policy shown by the platform at the time of booking applies.
For all bookings:
- No refunds for no-shows, early departures or unused nights. If you haven’t arrived within 24 hours after check-in time and haven’t told us about a late arrival, the reservation is treated as a no-show.
- No refunds for weather or beach conditions. If a mandatory evacuation is ordered for your rental, you leave and you notify us, we refund the nights from your notification until the order is lifted (not retroactively, and not beyond the evacuation order); see our hurricane policy.
- Extra-service fees (pet fee, pool heat, extra-guest fees, damage waiver) are non-refundable.
- Date changes aren’t possible. These rules apply even if the home is re-booked, in line with standard travel-industry practice.
Because payments are non-refundable, we strongly recommend third-party travel insurance that covers illness, hurricanes and evacuations. We don’t sell travel insurance ourselves. See also our reservation deposit details and Terms of Service.