Cancellation policies

All cancellations must be submitted to us in writing thru our website form at Please no cancellation / change requests thru 3rd party websites, since these may not be received. Cancellation requests are final, cannot be reversed or conditioned.

Cancellation Policy:

All deposits / payments are non-refundable. If you cancel a reservation before the final payment becomes due (i.e. 30 days before arrival), we will not charge the final payment. If you cancel after the final payment was due, the final payment is non-refundable.

Extra fees (pet fees, pool heat, extra guest fees, extra services) are always non-refundable.

Payment Policy:

Reservations require a
a.) 25% deposit (25% of rent, taxes and additional fees (for example cleaning fee, pet fee, damage deposit waiver fees) plus
b.) 100% of insurances (for example damage insurance) and registration fees for homeowners associations (if applicable) with the reservation.

Reservations made within 30 days of arrival require payment made in-full at the time of reservation.

All payments are non-refundable. We recommend the purchase of 3rd party travel insurance for the protection of payments and deposits.

Standard cancellation policy

For all cancellations made: 31 or more days prior to the commencement of rental: 100% of reservation deposit is non-refundable 30 days or less prior to the commencement of rental: 100% of the total amount is non-refundable. We recommend that you purchase 3rd party travel insurance at the time of your booking. We do not sell travel insurance.  Click here for more info on travel insurance.

Reservation deposit

See here: Reservation deposit

Change policy

Date changes are not permitted and no credit can be given for unused nights.

If you need to change dates, please cancel and rebook. Standard cancellation policies apply.

If we make an exception to this policy at our sole discretion:
A $150 change fee will be applied + any upcharge in daily rental rate. New rate must be equal or higher than original rate.

Changes can only be made within the same property. No changes within 90 days of arrival. No shortened stays. No changes for reservations of 27 nights or more. Arrival and departure rules of the property may apply. Discounts and coupons do not apply.

Personal Emergencies & medical issues:

No refund, standard cancellation policies apply.

Change of travel plans:

No refund, standard cancellation policies apply.

Hurricane Policy

For days with mandatory evacuation orders by public officals for the specific area your rental is located, you will receive a full refund for the nights the evacuation order is in place. For any other situations, like canceled flights or blocked roads due to special weather events, we will evaluate the situation after the event and try to resolve the issue on a case-by-case basis. However, this can only be determined after an event and in our sole discretion.

Uninhabitable property

If a property becomes uninhabitable for any reason (like fire, wind, flood or departure from our rental program) we will advise and offer an adequate or better substitute property or cancel a future reservation. In case we need to cancel, you will receive a full refund.

Please be advised that before, during and shortly after inclement weather events, our resources are bound to protect our guests and properties, which have first priority.

We kindly ask you to wait a few days until the situation gets clear before inquiring about any future travel plans.

Red tide

Red Tide is an algae bloom affecting Florida’s waters from time to time. It is a natural event, usually local and beyond our control. For this reason, the regular cancelation policies apply. If a property is directly on the water (i.e. on a Canal, the Bay or directly Beach Front) and that specific property is severely affected, we will consider a case-by-case solution. Red tide may come and go anytime and is considered a natural event beyond our control.

We truly understand medical issues can arise before or during your vacation triggering a change in travel plans. We suggest getting travel insurance from a 3rd party when making a reservation. We do not sell travel insurance nor can we make exceptions regarding the cancellation policies based or due to medical issues.

So in order for you to be protected, please follow our advice when making a reservation and purchase travel insurance.

Cancellation Form

Link to cancellation form.