Bookings made directly on 

All cancellations are subject to the policies below and shall be submitted in writing through the following form before the arrival date: . We are not responsible for misrouted requests.

Cancellation requests are final. Those cannot be reinstated, reversed or conditioned.

Bookings made on

If you made your reservation on a 3rd party website like VRBO, you must initiate a cancellation request directly in their app or website. cannot process direct cancellations for 3rd party bookings. Our cancellation policies apply to all bookings. All payments are final.

General cancellation policy

A.) 31 or more days prior to the commencement of rental:
100% of reservation deposit and any voluntary prepayments made are non-refundable.

B.) 30 days or less prior to the commencement of rental:
100% of the total amount is non-refundable.

Generally, all monies paid are non-refundable including fees.

While we do not sell travel insurance ourselves, we suggest purchasing 3rd party travel insurance at the time you make the reservation.

We are unable to reimburse for any cancellations, all bookings are final. Inline with travel industry standards, all reservations / tariffs marked as “non-refundable” are non-refundable regardless if a property gets re-rented.

Reservation deposit

See here: Reservation deposit

Change policy

Date changes are not permitted. No credit for unused nights or early departures.

Reservations may not be shortened or moved. If you want to change / shorten your reservation before full payment becomes due, you need to cancel and rebook. All monies already paid, will be forfeit. Monies cannot be applied for towards a new / shortened / different reservation. 

You may extend your reservation i.e. add additional night(s) if available, some properties may only allow special arrival or departure days. In this case, nights cannot be added. 

Medical issues & Personal Emergencies

No refund, standard cancellation policies apply.

While we do not sell travel insurance ourselves, we suggest purchasing 3rd party travel insurance at the time you make the reservation. We are unable to make exceptions due to personal or medical emergiencies. 

Due to contracts with owners and our privacy terms, our team is unable to consider health related exemptions to our cancellation policies. Our team may not judge on medial records.

Please contact your 3rd party travel insurance for any health related reimbursements, if you bought it at time of booking. We don’t sell travel insurance.

Change of travel plans:

No refund, standard cancellation policies apply.

No show policy

If you do not check into the property within 24 hours of your reservation commencement date, i.e. 4pm the day after reservation arrival, (usage of lockbox code, door cam or wifi login), we may cancel your reservation without refund as a no-show. We need to secure the property and you will lose your right for occupancy. No reinstatement of reservation is possible once it is cancelled.

Please inform us ASAP for any late arrivals more than 24 hours and we are happy to accommodate.

Hurricane Policy

See our Hurricane policy here.

3rd party travel insurance

Please provide any documentation you need for your travel insurance. A fee may apply.

Red tide

Red Tide is an algae bloom affecting Florida’s waters from time to time. It is a natural event, usually local and beyond our control. Regular cancelation policies apply. If a property is directly on the water (i.e. on a Canal, the Bay or directly Beach Front) and that specific property is severely affected, we may consider a case-by-case solution at our discretion. Red tide may come and go anytime, so don’t be fooled by media reports.

Here is a link to current red tide samples by FWC.

Standard Cancellation Form

Link to the cancellation form.