Cancellation policies

All cancellations must be submitted to us in writing through our website form at Please no cancellation/change requests thru 3rd party websites, since these may not be received. Cancellation requests are final, cannot be reversed or conditioned.

Cancellation Policy:

All deposits / payments are non-refundable. If you cancel a reservation before the final payment becomes due (i.e. 30 days before arrival), we will not charge the final payment. If you cancel after the final payment was due, the final payment is non-refundable.

Extra fees (pet fees, pool heat, extra guest fees, extra services) are always non-refundable.

Payment Policy:

Reservations require a
a.) 25% deposit (25% of rent, taxes and additional fees (for example cleaning fee, pet fee, damage deposit waiver fees) plus
b.) 100% of insurances (for example damage insurance) and registration fees for homeowners associations (if applicable) with the reservation.

Reservations made within 30 days of arrival require payment made in-full at the time of reservation.

All payments are non-refundable. We recommend the purchase of 3rd party travel insurance for the protection of payments and deposits.

Standard cancellation policy

All monies paid are non-refundable.
A.) 31 or more days prior to the commencement of rental:
100% of reservation deposit is non-refundable.

B.) 30 days or less prior to the commencement of rental:
100% of the total amount is non-refundable.

We recommend that you purchase 3rd party travel insurance at the time of your booking. We do not sell travel insurance.  Click here for more info on travel insurance.

Reservation deposit

See here: Reservation deposit

Change policy

Date changes are not permitted and no credit can be given for unused nights.

If you need to change dates, please cancel and rebook. Standard cancellation policies apply. No credit/refund can be given.

For any bookings less than 27 nights and per our discretion ONLY:
Changes can only be made within the same property. No changes within 90 days of arrival. No shortened stays. No changes for reservations of 28 nights or more. Arrival and departure rules of the property may apply. Discounts and coupons do not apply for changes.

Personal Emergencies & medical issues:

No refund, standard cancellation policies apply.

Change of travel plans:

No refund, standard cancellation policies apply.

Hurricane Policy

See our Hurricane policy here.

Red tide

Red Tide is an alga bloom affecting Florida’s waters from time to time. It is a natural event, usually local and beyond our control. For this reason, the regular cancelation policies apply. If a property is directly on the water (i.e. on a Canal, the Bay or directly Beach Front) and that specific property is severely affected, we will consider a case-by-case solution. Red tide may come and go anytime and is considered a natural event beyond our control.

Emergency Coronavirus (COVID-19) Policy
(not applicable for bookings made on/after 03/13/20)

Due to the recent COVID-19 situation, we are offering some additional choices for those affected by COVID-19 travel restrictions. This is for any new cancellations on active bookings regarding reservations booked before March 13, 2020, with stays starting before April 30, 2020.

If you want to cancel your upcoming stay within those dates, you may either choose to select a 100% credit for a future stay at one of our properties before April 30, 2021, or alternatively receive a 50% cash refund.

IMPORTANT: All Emergency Coronavirus (COVID-19) Policy cancellation requests must be at least 1 week before arrival, so we have a chance of re-renting by giving this additional option.


Coronavirus (COVID-19) Cancellation form

This offer is intended for those not allowed to travel, or who do not want to travel due to COVID-19.

General Terms: In line with travel-industry-standard, trip cancellation for concern or fear of travel associated with sickness, epidemic or pandemic, including Coronavirus, is not a reason for the exception of the regular cancellation policy. This is an offer for an exception to our standard policy with no legal obligation. No cash refunds in conjunction with travel credit option. The offer may be changed at any time at our sole discretion.

This policy does NOT apply to those with 3rd party travel insurance. If you purchased travel insurance, please contact the insurance company directly with any questions or claims processing.

If you received different information from a 3rd party like your travel agency, internet booking agent, please contact that 3rd party directly for reimbursement.

Generally, regular cancellation policies still apply to all bookings or previously canceled reservations.

Standard Cancellation Form

Link to the cancellation form.

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