Cancellation policies

All cancellations must be submitted in writing through the following form before the arrival date: . Please refrain from submitting cancellation/change requests thru 3rd party websites (VRBO / Homeaway /etc), since those will not be received and you need to contact them for further instructions. We are not responsible for misrouted requests.

Cancellation requests are final, cannot be reversed or conditioned.

Cancellation Policy:

All deposits / payments are non-refundable. If you cancel a reservation before the final payment becomes due (i.e. 30 days before arrival), we will not charge the final payment. If you cancel after the final payment was due, the final payment is non-refundable.

Extra fees (pet fees, pool heat, extra guest fees, extra services) are always non-refundable.

Payment Policy:

Reservations require a
a.) 25% deposit (25% of rent, taxes and additional fees (for example cleaning fee, pet fee, damage deposit waiver fees) plus
b.) 100% of insurances (for example damage insurance) and registration fees for homeowners associations (if applicable) with the reservation.

Reservations made within 30 days of arrival require payment made in-full at the time of reservation.

All payments are non-refundable. We recommend the purchase of 3rd party travel insurance for the protection of payments and deposits.

Standard cancellation policy

A.) 31 or more days prior to the commencement of rental:
100% of reservation deposit and any prepayments made are non-refundable.

B.) 30 days or less prior to the commencement of rental:
100% of the total amount is non-refundable.

Generally, all monies paid are non-refundable.

We recommend purchasing 3rd party travel insurance at the time of your booking. We do not sell travel insurance.  We cannot reimburse for any cancellations, all bookings are final.

Click here for more info on travel insurance.

Reservation deposit

See here: Reservation deposit

Change policy

Date changes are not permitted and no credit can be given for unused nights.

For any bookings less than 27 nights and per our discretion ONLY:
Changes can only be made within the same property. No changes within 90 days of arrival. No shortened stays. No changes for reservations of 28 nights or more. Arrival and departure rules of the property may apply. Discounts and coupons do not apply for changes.

Personal Emergencies & medical issues:

No refund, standard cancellation policies apply.

Change of travel plans:

No refund, standard cancellation policies apply.

Hurricane Policy

See our Hurricane policy here.

Pandemic / Covid-19 policy:

Covid-19 policy
Standard cancellation policies apply.

Trip cancellation for concern or fear of travel associated with sickness, epidemic, or pandemic, including Coronavirus (COVID-19) and / or local travel restrictions in your home Country / State / City is not a reason for an exception of the regular cancellation policy.

Red tide

Red Tide is an alga bloom affecting Florida’s waters from time to time. It is a natural event, usually local and beyond our control. For this reason, the regular cancelation policies apply. If a property is directly on the water (i.e. on a Canal, the Bay or directly Beach Front) and that specific property is severely affected, we will consider a case-by-case solution. Red tide may come and go anytime and is considered a natural event beyond our control.

Standard Cancellation Form

Link to the cancellation form.

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