Pool pump / circulation
Pool pumps operate on a timer and are operative about 6 hours per day (may vary due to the season and special pool circumstances). Normal hours are between 10 am to 4 pm, but it can vary due to Daylight savings time. Please notify us if you notice the pump not operating for more than 24 consecutive hours.
It is fully normal for the circulation pump to be off at night.
When the pump is off – any error light should be ignored.
Please report any error messages only if persistent for more than 24 hours.
Pool water level low / pump running loud (your help may be needed)
If you hear the pump sucking air or is “blurbing”, your support is needed to compensate for water lost due to evaporation and protect the equipment. This happens especially during times of no rain for several days.
First, please check if the water level is getting low. If so, please use the garden hose to fill water. The ideal water level should cover 2/3 of the skimmer inlet (the square box on the side wall of the pool where the water is sucked in – see picture –>).
If you notice extensive water loss over several days or other problems, please let us know.
Please be advised only our service personnel may make changes to pool equipment. Guests are not allowed to modify any settings. Any damages or re-adjustments due to tampering with pool equipment may trigger damages. Please be advised, that any expenses we incur will be charged to your credit card on file.
Pools are regularly cleaned, treated and maintained at the owner’s expense as a courtesy.
The pool company has their own schedule, so we can not provide dates/times when they come. Following inclement weather and/or high winds, pool service are not to be cleaned “on demand” for removal of fallen leaves or debris in the pool. When renting a property with a pool, it is important to remember that your help in maintaining it, to some degree, is expected.
Intermediate cleanings are not included in rent and guest needs to order his own service if desired.
Some pools may have a suction or electric automatic pool cleaner. You may disconnect the cleaner (simply unplug suction hose from skimmer or switch electric cleaner off) if interfering with your swim. Automatic pool cleaners are intended for owner use, so we cannot provide support how to use or replace in case of defect.
Rainy times – additional chlorine might be needed
After times of increased rain, the chlorine level might get lower than normal. If you notice algae buildup, please contact us, we will notify the Pool Company so they can check the next business day. If you notice algae during weekends, we recommend getting some chlorine at any pool store as an emergency measure in order to keep the water clear.
All our pools are thoroughly maintained and intermediate occurrences of small amounts of algae on steps/corners / low circulation areas may occur at any time. This is a sign of just the right amount of chemicals being present in the pool. As long as the algae is just in a few areas it is safe to swim.
Unfortunately, we cannot provide any kind of refund for pool issues (algae, debris etc) including optional pool heat with the exception if our pool service deems and/or confirms the pool to be unsafe for more than 48 hours.
If a temporary pool fence is provided (some properties may provide it in the garage), feel free to use it. However, before departure, the fence has to be removed and put back in the garage. Pool fences left to put up or in the immediate pool area after departure are subject to a $100 fee for removal – no exceptions.
Sorry, we do not have info on pool lights unless these are automatic. Pool lights tend to burn out quickly, if left on for an extended period of time, therefore we do not suggest using them. Pool lights are excluded from the damage deposit waiver.
We do not provide or warrant any pool safety features like fences, alarms, safety rings and such. Pool noodles or other toys found at the property are not suitable as pool safety devices. We do not provide pool lifts for the disabled.
The guest assumes full responsibility for any kids, pets or elderly people and understands he/she needs to bring any safety devices.
No toys may be used or brought, leaving dirt, debris or damage the property including toys and items which may be sucked into the pool system. This specifically includes caulks for kids, balloons (plastic near the water can be dangerous to wildlife), small plastic figures (can be sucked into the pool system). Any toys brought (including inflatable pool toys) are to be removed before departure and not left on the property and or pool area. The cleaning fee is not intended to clean up the pool area after departure, so any toys left are subject to additional charges at a minimum of $50.
Any items left in the pool (on the ground) are subject to even higher fees since we need to send somebody getting them out. It is your responsibility if items left at the pool area are blown into the pool.
During periods of heavy rain, the water level in the pool might rise above the normal level. Usually, the pools do not overflow, but even if, an overflowing pool should not cause a flooding hazard to the house as the pool decks are pitched away from the house. If you are unsure, please report here.
The lawn and yard are maintained on a regular schedule. Days, times and schedule may vary due to season / rain or other factors.
It is the guests’ responsibility to clean up items you brought into the yard/patio (toys, cans, glasses, cigarette/ashtray, pet remnants). Yard cleaning of your items is NOT included in cleaning fee.
All guests are advised, that especially during/after severe weather/draught yard maintenance is provided on regular schedule only.