1.) Arrival / Key
All properties are equipped with electronic locks. You will receive the code by email in advance (7,3 and 1 day. before arrival). If not, please check your SPAM folder.
No need to stop at an office to pickup key. In fact, we do not have a staffed B&M office, everything is handled online. So a “check-in” is not required.
Arrival time: after 4pm EST
Arrival time: Your rental is ready for you AFTER 4pm EST. The door code we emailed you may not work before 4pm.
Our housekeeping crews make every effort to ensure that your rental will be ready for occupancy by 4pm; however, on extremely busy days or when maintenance is needed, your unit may not be ready by 4pm.
Unfortunately, we are unable to financially compensate delays at check-in time up to 3 hours due to maintenance / cleaning efforts. We try to arrange a delayed check-out time in this case upon request for the time of the check-in delay. You do need to make this request at least 48 hours prior to departure and we need to confirm it.
It won’t be automatic.
2.) Check-out time: 11am EST SHARP
In order to prepare the property for the next guest, we must strictly follow designated check-out times .
Guests that do not vacate the rental property by 11am will be charged a MINIMUM $100 fee + $25 per addl’ 1/2 hour.
3.) NO Early check-ins / late check-outs / how to add nights
Due to cleaning and maintenance schedule, we are unable to accommodate early check-in / late check-out requests. Our cleaning team need time to prepare for you and the next guest.
Arrival time: AFTER 4pm
Check-out time: BEFORE 11am – sharp.
If you want to arrive early (before 4pm) or depart late (after 11am) the best advice is to book another night when making the reservation. Some properties have specific arrival and departure dates, days or are just rented weekly. Adding one night later may not be available for those properties.
Please check availability for your property here before making that request. We need to confirm your request.
Your combo key won’t work before 3 to 4pm on arrival day.
So if you arrive early, your door code is not supposed to work. Please do not call / inquire about non-working codes when you arrive early at the property, there is nothing we can do.
4.) Service hours
Our regular service hours are M-F 10am to 4pm. If you arrive or encounter a problem outside these service hours we are trying to address immediate problems (leaks, lockouts or other immediate issues, like A/C outages) with priority. However, we do not have 24/7 service, so please plan adequately.
Here is the link to our contact form: contact form. There is no need to double report (phone and form). Please give ample time for response.
This is the fastest way to get any issues resolved. And we are here to help!
Our sales team does not have access to the reservation system, so problems reported to our sales team will not be forwarded to us.