Arrival / Key
All properties are equipped with combo locks. You will receive the code by email in advance. No need to stop at any office to pickup key. More info here
Early check-in / late check-out / adding nights
Due to cleaning and maintenance schedule, we are unable to accommodate early check-in / late check-out requests.
Check-in time: AFTER 4pm
Check-out time: BEFORE 11am – sharp.
If you want to arrive early (before 4pm) or depart late (after 11am) you need to add and pay for one or two nights when making the reservation. You may add nights during your stay (if vacant and available). Please check availability for your property here before making that request. We need to confirm your request.
Most electronic door codes will start working about 1 hour before check-in time (which is 4pm).
So if you arrive early, your door code is not supposed to work. Please do not call / inquire about non-working codes when you arrive early at the property.
Our crews are busy preparing properties so we do not have real time status of cleaning.
Feel free to drive by your property. However, our office cannot provide with updated information during arrival day. Again, your combo key most likely won’t work before 4pm on arrival day.
Check-in time: 4pm EST
Check-in time: AFTER 4pm EST, your door code will not work before 4pm
Our housekeeping crews make every effort to ensure that your rental will be ready for occupancy by 4pm; however, on extremely busy days, your unit may not be totally ready by 4pm.
Check-out time: 11am EST
In order to prepare the property for the next guest, we must strictly follow designated check-out times .
Guests that do not vacate the rental property by 11am will be charged a MINIMUM $100 fee.
Our Service hours
Our regular service hours are M-F 10am to 4pm. If you arrive or encounter a problem outside these service hours we try to address any immediate problems (lockout or other immediate issues, like A/C outages) with priority. However, we do not have 24/7 service, so please plan adequately.
Please report any issues you may have thru your contact form. This is the fastest way to get any issues resolved. And we are here to help!
Our sales team does not have access to the reservation system, so any problems reported to our sales team will not be forwarded to us before the next business day.