All our properties are well maintained and fully checked before your arrival.
If you encounter any issues, please report issues as stated below.
1.) Small items (batteries, bulbs, fans, lights and such)
Our “Bulb” policy: Small items within a household can fail or be missing at any time. Light bulbs, pantry ant traps, batteries for remotes or other small items below $10 per stay are cost-effective to be just replaced by the guest.
If you are having issues with any of these items, simply go ahead and buy a replacement. Then, snap a photo of the receipt and email it to us.
We are happy to reimburse you for the cost up to $10. If it’s more expensive, please contact us before purchasing. Any reimbursements will be refunded upon your departure.
You may also just report any defective items and we put it on the list for our housekeeping staff upon your departure.
Please understand, it’s not cost-effective to send somebody out for a new bulb or battery.
If a fan is not working, make sure it is turned on. Ceiling fans often times come with a remote. However, they still have the switch (line to pull) on the fan itself. So both items must be “on” in order for the fan to work. If a remote is present make sure the batteries are ok. If you still encounter issues, please report here:: https://www.suncoastvacation.com/report
Please be advised, ceiling fans are considered an add on and will only be serviced during regular maintenance.
In Florida many light switches just turn an outlet on and off, not a ceiling light So if you are having problems with a light (most likely in the bedroom) but may be in the living room as well, please do the following check before reporting an issue:
a.) Check if there is a lamp on your nightstand or floor lamp. Please turn it on with the on the switch on/at the lamp.
b1.) If it is turning on: -> Leave it on and change the plug with the outlets nearby.
IMPORTANT: On these double outlets, sometimes one is switched and one is not, so try both!
b2.) If now, check the blub and try again.
c.) Then flip the wall light switch at the door around so see if one of the outlets is switched.
In 99% of all cases this procedure will resolve issues for a non-working light switches or finding the switched outlet.
For the 1% left… Send us a maintenance request here. We are here to help!
2.) Hot water
Set thermostat to the desired temperature. Please make sure that unit is set to “on” and either heat or cool, depending on what you need.
If there is a humidistat, it needs to be set to “on” while unit is occupied in order to work properly.
If the unit is still not working, please turn it OFF and report the issue: https://www.suncoastvacation.com/contact/
4.) Refridgerator / Freezer
If you find the fridge and/or freezer not working properly, we recommend the following steps:
a.) Unplug the appliance and wait for 2 minutes. Then replug power and wait 1-3 hours to see if it is cooling properly.
If this isn’t helping please report issue here: https://www.suncoastvacation.com/contact
Appliance repair companies are available M-F only. As much as we’d like, we have not found a competent appliance repair company doing service on the weekends / holidays.
We are not responsible / reimburse for any spoiled food.
5.) Electric Stove
Electric stove burner tips: Simple fixes solve most problems.
If one of your electric stove top burners isn’t heating, it could just be a bad connection in the burner socket. The cleaning team sometimes removes the burners in order to be able to clean the stove, so checking if the burner is put in correctly will most likely resolve your issue without waiting for maintenance to check the burner. Just remove the burner by pulling it out and plug it back in.
Another thing to try is to remove it and plug it into another burner receptacle of the same size. Then, turn on that element. If it still does not work, the element will need to be replaced. Please contact us to let us know and we will send maintenance.
6.) Report the issue
Please report any issues here: https://www.suncoastvacation.com/contact/ or call (941) 328 9999
If you resolve the issue after reporting, we kindly ask and expect you to notify us immediately. If our service personnel or 3rd party vendor can not verify the issue, we reserve the right to charge your card on file for unnecessary repair request. As much as like to improve our service, we do appreciate any reports any time. Please understand, any issues reported after your departure will NEVER qualify for any kind of refund or price adjustment.
7.) How Services are performed
We will send our own repair personnel or outside vendors to fix any issues. Repairs by outside vendors are performed M-F during regular business hours. We try to inform you ahead (when time permits and vendors give us a time) when service is performed. If we can’t reach you, don’t worry.
We serve the right to allow our repair personnel is access to the home in your absence. So you don’t need to be at home.
8.) Common elements
Unfortunately, and at very rare occasions, condo and / or homeowners associations do not communicate or schedule closures / improvements / changes of common elements adequately. Sometimes delays may occur beyond our control, which make certain common elements unavailable. As much as we are trying to communicate any such events, the availability or unavailability of common elements is beyond our control. Any issues with common elements does not entitle for a refund or reduction of rental rate.
9.) Other problems
Should any mechanical failures occur during your stay, like Tv or appliance malfunction, A/C issues we will do our best to make prompt and thorough repairs.
Some requests may require outside vendors to repair and/or replace equipment. If we or an outside vendor finds the equipment is not working due to guest misuse, operating error, or negligence, the guest will be responsible for incurred service charges.
Unfortunately, we cannot offer refunds for the inconvenience caused by inoperable / missing equipment, delayed vendor appointments or any permitting related issues. All appliances including laundry are provided as a courtesy only.