Pool heater service (optional service)

Some properties offer electric heater service as option for an additional daily charge. You will find that information in the property description.

The temperature of swimming pools varies and depends on the day and night temperatures, length of day and finally wind. Therefore, there is no guarantee for a certain pool temperature.

The optional pool heater service (electricity for pool heater) must be ordered and paid before our service personnel can turn it on. We suggest ordering pool heat prior (minimum 1 week) to your arrival.
All pool heat orders are final, no refunds.

The reason is: Our tech needs to physically go to the property and turn the service on. We try to do our best to accommodate late orders, however, it might take a few days before somebody may be able to turn it on. Depending on the specific property, our staff may need to enter the home if you are not present. 

ORDER POOL HEAT HERE: POOL HEATER SERVICE ORDER FORM

Pool heat will be turned on the day of your arrival (Monday-Saturday only, no Sunday activations). For Sunday arrivals it may be activated the next business day, unless you choose the option of having it turned on 3 days prior to arrival (at an additional nightly charge). This is recommended especially for shorter stays. Depending on outside temperatures, weather, and wind, the pool will take several days to heat up. During or after periods of cold weather (esp. winter cold front) it may take longer to heat up. If there is a delay in activation due to scheduling on our, we will prorate retroactively and credit unused days.

Law of physicals: 20,000 to 40,000 gallons of water take a huge amount of energy to heat up. No commercially available pool heater can do that instantly or within a few hours. So please plan ahead.

Fees:

  • All orders are final.
  • Activation and deactivation fee is $25 each = $50 (a team member must physically activate / deactivate / check the heater)
  • The daily charge for pool heat electricity $10 – $30 depending on the property and size of the pool – see property description),
  • The minimum charge for pool heat is one week + one-time fees.
  • Pool heat can only be ordered for the full stay, or reminder of stay.
    We cannot accommodate, one week with pool heat, one week without and so on. If your stay is longer than 6 weeks, we do allow pool heat for a minimum of one month and shutoff thereafter. The shutoff period must exceed 1 week. So no “3 days before departure” shutoffs, please. 

Disclaimer:
No specific pool temperature is guaranteed by this service. During and after cold fronts, or in winter general when days are short, pool heaters may struggle or even be unable to keep the water at the same temperature until the weather gets warmer. 

You pay for electricity for the pool heater for a minimum of 8 hours per day.  This is NOT a 24-hour heater service. The pool heater will be off when circulation pump is off, i.e. during the night.

Without optional pool heat pool temperatures can go down to 50°F to 60°F in December to March depending on the weather.  The pool heater will help to warm up the pool faster when it gets warmer outside, however, you should not expect “bathtub temperatures” during or after cold fronts or winter / spring / fall cold nights.

Only our service person may change the settings of pool equipment.

There is an extra fee for each time we need to change the pool heat setting. Unfortunately, we are unable to activate / deactivate pool heater on short notices or provide refunds for previously ordered pool heater service.

Disclaimer:
We reserve the right to make pool heat unavailable at any time due to outages, maintenance or repairs. In case of a technical malfunction, we will refund the pool heat charge for the time the heating service was not available to you.

No further credit will be given if pool equipment fails or is unavailable for any reason.

Understanding pool heat

—-> The pool heater and circulation pump are usually running during daytime hours (between approx. 10 am and 4 pm). Both are off at night!
IMPORTANT: No water circulation or a red light at the equipment does NOT indicate any malfunction when the pump is off.

Disclaimer: It is your responsibility to keep the water level at the correct height between pool service visits. If the water level gets too low (due to evaporation between pool service visits) the pool heater will NOT work. During times of low precipitation, evaporation may lower the water level to a degree where the circulation pump is sucking air. Consequently, the pool heater will not work. Instructions for  Correct water level see here. No REFUNDS if this happens!

The pool heat cannot be set higher than that maximum temperature (85°F) in order to keep chemicals balanced. Swimming pools are NOT intended for higher temperatures. Setting a pool to a higher temperature would trigger additional maintenance (bi-weekly pool service, increase in chemicals usage, increase in electricity) which are NOT included in the pool heat fee.

Properties with combined a spa/pool:

If you would like to use the spa you will need to order pool heat otherwise, the spa won´t heat up. So even if there is a spa it may be unavailable due to technical issues. Spas are NEVER warranted.  

During usage of the spa, the pool will not be heated. Switching between the pool/spa will trigger a protection pause for the heat pump. So using the spa will practically prevent the pool from being heating during that time. Since there is a pool automation system installed the temperature reading on the heat pump itself will not be accurate.

Spa usage is limited to 2 hours at a time.

DISCLAIMER: Malfunction of the spa happens from time to time. Optional pool heat service is intended for pool heating. Spa heating is just an additional benefit when purchasing pool heat.
The spa will NOT be heated if the pool heater service is not activated.

Malfunction of Spa (Jets, blower, etc) or heat to SPA does not entitle for a refund for optional pool heater service as long as pool heater was working and available for swimming pool.

Our opinion:
Anybody is different when it comes to pool heat. So please don’t ask us, if you need pool heat on or off. As Floridians, we need it year-round 😉

 

Discounts

Pool heat is a charge for electric power and depreciation on the pool heater. Therefore, we cannot provide any discount or reductions on pricing for pool heat.