Your remaining balance is charged automatically to the card on file about 30 days before arrival — you don’t need to do anything. (Weekends and holidays can shift the exact day, and it may take 3–4 business days to appear on your statement, sometimes showing as “pending” first. That’s completely normal.)
You only need to contact us in these cases:
- Your card details changed since booking: please update them using our secure credit card change form.
- You received a “failed payment” email: if a charge fails, the reservation is automatically canceled. We offer a 24-hour courtesy window to add a new card via the form above and reinstate your booking; after that, we may not be able to reinstate it, and the reservation deposit is non-refundable.
- You’d like to pay early: just send us a request in writing and we’re happy to process it for you.