—> All charges are automatic!
If our final charge is not showing up on the 29th or 30th day before your arrival on your CC? Relax! Credit card companies take up to 3-4 business days until charges actually show up on your end or they may show as “pending” for some time. No need to worry. Nothing we can do here.
Now, here are all procedures explained in detail:
1.) If your credit card information has NOT changed since you made the reservation
The remaining balance is due 30 days prior to arrival and will be charged AUTOMATICALLY to your credit card on file (weekends, holidays may affect the exact processing day).
Please allow additional 3-4 business days before you will see the charge on your CC. There is absolutely no need to inquire about payments, unless you have received “a failed payment notice / email”.
About 2 weeks prior to your arrival you will receive another email with detailed instructions how to access the property.
Please contact us, upfront, ONLY under the following circumstances:
2.) If you received a new credit card or the information has changed since you made the reservation
Please use the following form to change your billing information for upcoming payments:
This is only necessary if your billing information has changed since time of booking.
The form is located on a 3rd party SSL secured server so your information is transmitted securely.
3.) If you received an email saying “Failed payment”.
In case that a credit card payment fails, you will receive an email notification at the email address provided at the time of entering the reservation.
The guest has 24 hours to contact us (to provide new card information use the form here – Suncoast Vacation Billing Change Form) and provide a different method of payment. After this period we reserve the right to cancel the reservation without refunds being due.
–> Time is of the essence.
4.) Split or partial payments
Split or partial payments require our team to manually process your payment and require advance notice.
Split or partial payments are subject to an additional $20 administration fee per additional payment.
5.) Early payment of the balance
If you would like to pay the balance before it is due please contact us and we are happy to process the payment for you. Early payment requests must be made in writing.
6.) Final payment still outstanding for more than 24 hours
If the final payment fails your reservation will enter into a 24 hour courtesy period to receive final payment.
The final payment will be reattempted to your credit card after 24 hours.
If the final payment is still failing, your reservation will be automatically cancelled. There will no refund of the reservation deposit due failed to final payment.
Unfortunately, we are unable to extend that time frame or arrange different payment terms. We are also unable to keep the reservation active for more than 24 hours after a payment (initail or final) becomes due.
Cancelations due to non-payment of the final payment are automatic and final and cannot be reinstated.