FAQs

Cleaning Fee

All properties are cleaned by an approved outside cleaning company before your arrival and after your departure. Items the cleaning fee does cover: – Wash linens, towels, bedding. – Vacuum the carpets and mop other floors. – Clean bathrooms, sinks, showers, and toilets – As a courtesy: 1st night of supplies (Toilet paper, kitchen paper and such) […]

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Fence / Pool Cages

Fences around properties are for the privacy of our guests. Fences are not intended to secure against animals from outside or to keep smaller pets inside (in pet friendly homes). Fences are not warranted. Depending on the property, existing gates may be locked /secured or unlocked and we are unable to change these settings. Our providers

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Power outages

When encountering a power outage it is important to check if the whole condo / house or just a section of the home is out. Section of the home a.) Please check the breakers. These are usually near the entrance, in the garage, in a closet or outside (single family homes). In order to reset,

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Mail / Packages

Single-family homes: You can receive regular USPS-mail and carrier deliveries at single family homes. A USPS-mailbox is at the property. No key is required. Condos: Condo units do require a key to get access to USPS-Mailbox. Most properties do not provide that USPS-key, so we suggest requesting a mail hold at the postal office for

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