TV / Netflix / Roku / Channels / Audio

Troubleshooting

NEVER RESET OR LOGOUT OF ANY TV-DEVICE / APP!!!
YOU MAY LOSE ALL TV SERVICES FOR AN INDEFINITE TIME AND WE HAVE TO SEND A TECH TO REDO EVERYTHING AT YOUR EXPENSE. MINIMUM CHARGE $125.

PLEASE!: Please report any outage here

1.) POOL HOMES

All homes / SFR are equipped with a Roku TV, Roku Player or Chromecast device or TV for Cable TV.  Unless it is a Android / Roku TV itself, you need to choose HDMI1 or HDMI2 as input. DoNOT use “TV” as input.

The APP for regular Cable TV is “YoutubeTV“. Most properties also provide Netflix for free.
Please never log out of any app on our device. If you do, we have to send a tech to fix that and charge you.
MINIMUM CHARGE $125.

2.) CONDOS

Condos are on Spectrum Cable TV with a regular TV cable box. TV must be set to HDMI1 – NOT TV.
Please contact Spectrum for any help on the cable box or channel lineup.

3.) Warranted TV / Extra Bedroom TVs / Playstation TVs in extra bedrooms

All properties are equipped with TV service in the living room and master bedroom. Some properties may have additional TVs in other bedrooms, pool area etc. However, we do not warrant extra TVs.

If you encounter an outage with any TV, we try to assist. Please report here.

4.) Roku Access / Parental code

Unfortunately, access credentials for smart TVs / Roku players cannot be provided. If you want to install / have your own apps, please bring your own device.

Reason is: We did that in the past and the devices got cluttered with all kind of apps.

You may NOT log out of any of our apps on our device and use your credentials. If you do, we have to send a tech to fix that and charge you for that.

5.) DVD Players / Audio Systems / Outdoor speakers

Due to the complexity of owner’s systems we are unable to provide support for audio systems / devices. We suggest downloading the corresponding user manual from the manufacturer if you have any questions regarding the operation.