1. Booking process

When you book, you’ll enter the number of adults and children in your group. This is the maximum number of people allowed at the property at any time, and it’s part of your rental agreement. If your group is larger than a home allows, that property simply isn’t the right fit — please choose one […]

We know your pet is family. Some of our homes are pet-friendly — you’ll see this clearly marked in the property listing, so please choose one of those if you’re travelling with a pet. For the comfort of guests with allergies, we’re unable to make exceptions in non-pet-friendly homes. Bringing an animal into a home

We’re not able to arrange showings of our vacation rentals — they’re almost always occupied, and we want to respect our guests’ privacy. Please don’t approach or disturb a rented property, as that’s considered a serious breach of the rental terms. If you have questions about a home before booking, we’re happy to help —

Yes — we strongly recommend purchasing optional third-party travel insurance to protect your payments and deposit against the unexpected. We don’t endorse any particular provider, and it’s best to buy it at the time you make your reservation.

The Damage Deposit Waiver (DDW) covers accidental damage to your vacation home during your stay, so you don’t need to put down a separate security deposit. It’s included automatically in your online reservation, and the fee is non-refundable. The idea is simple: head home with vacation memories, not worries about repair costs or when a